Customer Service Advisor - Health InsuranceJob Title: Client Engagement & Retention Specialist (Health Insurance)Overview:We are looking for a driven and experienced professional to join our team in a client-focused health insurance environment.
This role plays a key part in maintaining robust relationships with existing clients, supporting enquiries, and delivering positive customer outcomes through proactive engagement.Key Responsibilities:Proactively contact existing clients to assist with outstanding and recent health insurance enquiriesManage a high volume of outbound calls (approximately 100 calls per day) while maintaining a high standard of serviceIdentify, manage, and escal...Engage with clients who have cancelled their policies to understand their concerns and explore opportunities for policy review or re‐engagementEncourage clients to provide feedback on their experience through online reviewsAccurately document all client interactions and outcomesWork collaboratively with internal teams to ensure consistent and compliant customer experiencesSkills & Experience:Proven experience in private health insurance (essential)Solid background in customer service and salesExperience in customer retention or win-back strategies is highly desirableExcellent communication and interpersonal skillsAbility to build rapport quickly and manage sensitive conversations with professionalismComfortable working in a fast-paced, high-volume outbound call environmentStrong organisational skills and attention to detailSelf-motivated with the ability to work independently and remotelyCompliance Requirements:Must be located in and have full working rights in AustraliaWillingness to obtain (or currently hold) a satisfactory National Police CheckWorking Arrangements:Full-time position preferredFlexible hybrid or remote working options availableWhat We Offer:Supportive and collaborative team environmentOpportunity to contribute directly to customer satisfaction and business performanceA role that combines relationship management, problem-solving, and sales capabilityThis position is ideal for someone who thrives on customer interaction, enjoys problem-solving, and is confident in turning challenging conversations into positive outcomes.
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📌 Customer Service Advisor - Health Insurance (Victoria)
🏢 Comparify
📍 Victoria