Warranty Administrator (12 Month Contract)We Are CarlisleCarlisle Homes is a proud, Australian-owned business with a mission to make lives better.
The pride in our brand comes from the impact that we have in building homes for Australian families.
What we do is special; building homes, strengthening communities, and being part of creating a current Victoria is something we wear with pride.The opportunity we have to enrich the lives of our customers resonates deeply with our people and is a responsibility that we do not take lightly.
Our focus on quality over quantity has provided Carlisle with strong foundations to reach the heights of success that the company is well respected for today; both within our industry and as a reputable employer on the national stage.We are looking for a Warranty Administrator who will join our dynamic Warranty team.
In this role, you will be responsible for managing warranty cases, coordinating inspections and workflow activity, and ensuring issues are assessed and resolved in line with process while delivering outstanding service and clear communication throughout the customer journey.In this role, you will be responsible for the following:Triage all new cases logged daily and prioritise urgent matters as they ariseCoordinate bookings for inspections and support the day-to-day workflow of warranty filesReview and reconcile files, including monitoring aged cases and 90-day notificationsInvestigate claims and determine whether items qualify under warranty guidelinesGo above and beyond supporting our Inspectors to ensure client expectations are metUpdate workflow systems daily and maintain accurate job recordsWork closely with inspectors and internal stakeholders to progress outcomes efficiently and in line with our standardsWe are ideally seeking candidates with:Proven experience in customer service, administration and support rolesExperience within the residential building industry, insurance/repairs,



real estate or property sectors will be highly regardedA proactive mindset with the ability to identify solutions, not just problemsA collaborative team player who performs well in fast-paced, high-pressure environmentsExcellent organisational skills with the ability to manage competing priorities and resolve issues effectivelyStrong written communication skills with the confidence to manage sensitive customer matters professionallyCarlisle perks!
As a named Great Place to Work (not once, but five times!), our commitment to making life better for our people speaks for itself.
Here's a snapshot of our perks:An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 21 weeks paid parental leave and a $250 baby bonusExciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many moreOngoing learning and development opportunities to help you reach your full potential – whether through our highly engaging and interactive e-learning platform or formally recognised courses, we're here to encourage your long-term growthLoyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day – an extra day off before Melbourne CupBuilding discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platformParties, award nights, mid-year and end-of-year events, Family Fun Day... you name it, we celebrate it!
At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our teamBrand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports courtIf you're seeking a challenging environment, focused on excelling as an individual and working in a vibrant team then this could be the role for you.
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📌 Warranty Administrator (12 Month Contract) (Victoria)
🏢 Carlisle Homes
📍 Victoria