As the Community Engagement Officer, you will play a key role in growing Dovida's presence within the local community while supporting prospective clients through their onboarding journey.
This is a relationship-focused role where you will build and maintain referral networks, respond to service enquiries, and help connect individuals and families with personalised home care solutions.Reporting to the Business Operations Manager, you will work closely with clients, families, referral partners and internal teams to drive growth, deliver exceptional customer service and ensure a seamless experience from initial enquiry through to onboarding.Flexible working arrangements to support work–life balance + competitive salaryEnjoy your birthday your way with a paid day off each yearPaid wellness, volunteering and study leave to support your wellbeing and growthSave on your next car with our novated leasing optionsBe recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to lifeKey responsibilitiesBuild and maintain relationships with referral providers and community stakeholdersResearch and pursue new referral opportunities to support business growthRespond to service enquiries and guide prospective clients through available care optionsCoordinate client onboarding activities and complete intake documentationDeliver presentations, attend expos and represent Dovida within the communityMaintain accurate records of referral activities,



enquiries and client interactionsWork closely with internal teams to support onboarding targets and growth objectivesMaintain knowledge of Support at Home reforms, aged care requirements and local servicesAbout youYou are a proactive and relationship-driven qualified who enjoys connecting with people and making a positive impact in the community.
You thrive in a fast-paced environment, take initiative and are passionate about helping clients access the support they need to live well at home.You'll also have:Demonstrated experience in aged care, community services or a customer-facing roleStrong networking, relationship-building and stakeholder engagement skillsExceptional customer service and communication skillsStrong administration, organisation and time management capabilitiesAbility to work autonomously while collaborating effectively with a broader teamWorking knowledge of the Aged Care Quality Standards and Support at Home reforms will be highly regardedA relevant qualification in health, community services or a related field will be highly regardedABOUT USDovida is a national provider of high-quality, person-centred home care.
We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and every decision about their care.Applicants must have permanent or temporary rights to work in Australia with no restrictions.
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📌 Community Engagement Officer (Victoria)
🏢 Dovida
📍 Victoria