IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.OverviewDrive Client Success and Strategic GrowthGallagher Bassett is Australia's leading claims management provider and part of the global Arthur J. Gallagher group.
We're seeking a Client Services Manager to join our growing General Insurance business in a newly created role.
Reporting to the Client Services Director, you'll be responsible for managing key client relationships, driving service excellence, enhancing reporting and insights, and supporting client retention and growth.As the strategic relationship lead for a portfolio of General Insurance clients, you'll partner closely with operational leaders and stakeholders to deliver exceptional outcomes, identify opportunities for improvement, and ensure our clients receive maximum value from their partnership with Gallagher Bassett.
This role combines client relationship management, performance reporting, business improvement, and commercial account management in a highly visible and impactful position.How you'll make an impactDevelop and maintain strong relationships with key General Insurance clientsAct as a trusted advisor, understanding client strategies, objectives, and evolving business needsLead client service reviews, governance meetings, and performance discussionsMonitor and report on service delivery, claims performance, SLA outcomes, and operational trendsPartner with internal claims and operational teams to identify and implement service improvementsAdvocate for client reporting requirements and support reporting enhancements through Power BI and other business intelligence toolsRespond to client enquiries, issues,



and escalations with professionalism and urgencySupport revenue retention and identify opportunities to expand Gallagher Bassett's service offeringCollaborate with sales, marketing, operational and executive stakeholders to deliver exceptional customer outcomesContribute to strategic projects and initiatives that enhance the client experience and drive business growthAbout youWe're looking for an experienced relationship manager who can confidently engage with senior stakeholders and balance strategic thinking with operational execution.You'll bringExperience in client management, account management, relationship management, insurance, claims, broking, consulting, or a similar customer‐focused environmentStrong commercial acumen and the ability to identify opportunities for growth and retentionExceptional stakeholder management and influencing skillsAdvanced communication and presentation capabilitiesStrong analytical and reporting skills with confidence interpreting performance dataExperience working with senior executives and decision makersAdvanced Microsoft Office skills, particularly Excel and PowerPointA proactive, customer‐centric mindset with a passion for delivering resultsHighly regardedExperience within General Insurance, Workers Compensation, Self‐Insurance, Claims Management or Broker environmentsExposure to Power BI, Salesforce or other reporting platformsBusiness, sales or related qualifications.Why Gallagher Bassett?
At Gallagher Bassett, our people are at the heart of everything we do.
We foster a culture built on collaboration, innovation, integrity and care, providing our employees with opportunities to grow meaningful and rewarding careers.When you join us, you'll benefit from:Hybrid and flexible working arrangementsCareer development and progression opportunities across Australia and globallyOngoing learning and professional development programsEmployee assistance and wellbeing initiativesDiscounts and employee benefits through our Gallagher Reward platformA supportive and collaborative team cultureThe chance to help shape a newly created role and make a genuine impact on our businessCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get,



depending on your job level these benefits may improve:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunitiesTwo paid volunteer days annuallyHealth Insurance Discounts with our Group Insurance PlanEmployee Stock Purchase ProgramPaid parental leaveOther benefits includeFlexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsPeer Support ProgramAnnual flu vaccinationsAccess to Reward Gateway – discount offers at over 350 retailers!
And more...We value inclusion and diversityInclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett.
Agency candidates will not be considered for this position.Gallagher Bassett is an Equal Opportunity Employer.
We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.
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📌 Client Services Manager (Brisbane)
🏢 Arthur J. Gallagher (Ajg
📍 Brisbane