CompanyThis established privately owned business has been operating successfully for more than 25 years, delivering, product sales, technical service, maintenance and installation solutions across residential and commercial customers.With an established team across office and field operations, the business has built its reputation through strong service delivery, quality workmanship and long-term customer relationships.Now entering its next phase of growth, the business is looking for an operational leader to bring stronger systems, structure, accountability and efficiency across day-to-day operations.Why JoinEstablished, privately owned business with over 25 years of success in the technical services sectorGenuine opportunity to step into a business ready for stronger systems, structure and operational leadershipDirect access to the owner, with the ability to influence decisions and drive meaningful changeRole created due to growth, not backfillOpportunity to improve workflow, efficiency, accountability and overall team performanceLead operational improvement in a business where your impact will be visible quicklyFast-moving SME workplace without layers of corporate bureaucracyStrong long-term growth potential for someone ambitious and commercially mindedRole & ResponsibilitiesReporting directly to the business owner,



you will take ownership of day-to-day operational performance and help drive the next stage of business improvement.Responsibilities include:Leading daily operations across scheduling, service delivery and customer coordinationImproving workflow efficiency, planning and resource utilisationManaging and supporting office-based operational staffCoaching teams, improving accountability and lifting performance standardsManaging customer escalations and operational problem solvingIdentifying recurring inefficiencies and implementing stronger systems and processesWorking closely with the owner on operational performance and continuous improvementHelping shape future team structure and operational leadership capabilityAbout YouTo be successful, you will likely bring:Proven experience in operations leadership, service management or operational coordinationStrong people leadership skills with confidence managing accountability and difficult conversationsCommercial awareness and sound operational decision-making capabilityExperience improving systems, workflows and efficiencyStrong organisational capability with the ability to manage multiple moving partsA calm, practical and solutions-focused leadership styleStrong communication skills with both internal teams and customers
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📌 Operations Coordinator (Melbourne)
🏢 Barclay Recruitment
📍 Melbourne