Seeking an experienced Salesforce Field Service Administrator to support the ongoing administration, maintenance and BAU operation of its Salesforce Field Service platform.
With the core development capability now established, this role will focus on ensuring the platform remains secure, well configured and responsive to the needs of field operations and corporate technology teams.
The successful candidate will act as the key point of contact for day-to-day platform support, user administration, configuration changes, issue resolution and continuous improvement.Key responsibilities:Configure and administer Salesforce Field Service to support operational and project requirementsManage work orders, work types, service appointments, service resources, skills and service territoriesConfigure operating hours, scheduling policies and appointment processesSupport the Dispatcher Console and Salesforce Field Service mobile applicationMaintain users, profiles, permission sets, access controls and Field Service permissionsConfigure objects, fields, page layouts, record types, validation rules and declarative automationBuild and maintain Salesforce Flows to support business processesWork with architects, developers and business SMEs to translate requirements into practical Salesforce configurationsSupport testing, defect resolution, release activities and production deploymentMonitor data quality and assist with data loads,



cleansing and migration activitiesDevelop reports and dashboards that provide visibility across field service activity and performanceTroubleshoot user and system issues and provide support to operational teamsMaintain system documentation, configuration records and user guidanceEnsure all configuration aligns with Salesforce governance, security and platform standardsDemonstrated experience administering Salesforce Field Service, previously known as Field Service Lightning or FSLStrong understanding of work orders, service appointments, service resources, territories, skills and schedulingHands‐on Salesforce configuration experience, including objects, fields, layouts, record types, validation rules and permission setsExperience developing and maintaining Salesforce FlowsExperience supporting the Field Service mobile application and/or Dispatcher ConsoleStrong understanding of Salesforce security and access managementExperience supporting testing, releases, data quality and production environmentsAbility to work effectively with architects, developers, business analysts and operational stakeholdersHighly regarded:Experience with Salesforce Service CloudExperience delivering Salesforce solutions within utilities, energy, infrastructure or another field‐based operational environmentFamiliarity with Salesforce integrations and integration troubleshootingExperience with data migration, Data Loader, Bulk API or similar toolsSalesforce Field Service Consultant certificationExperience working within a large transformation or technology delivery program
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📌 Salesforce Field Service Administrator (Melbourne)
🏢 Talent International
📍 Melbourne