This is a solid next step for a Cloud Engineer or Systems Administrator who is passionate about the future of AI and ready to own a technology function rather than contribute to one.Playing a critical role for thismid sized well-established, multi-site skilled services group you'll oscillate from driving and building their AI future, to providing 1-3 level technical support, managing partners and leading a small team.The workplace is hands-on.
You'll be deep in the stack daily — administering Microsoft 365, managing identity and access, overseeing device management, and working through a defined programme of infrastructure and security improvements.The organisation is values-led with a professional culture, and the role reports directly to the Group Director.This is a long-standing client of ours with a genuine track record of investing in their people — reflected in former employees who stay connected to the business long after they've moved on.WHAT MAKES THIS A STEP UPYou own it.
No senior tech lead above you.
You're the internal expert the business turns to — making calls, setting direction, and being accountable for outcomes.You will be inside their AI journey.Full stack breadth.
Identity, cloud, device management, networking, security, ITSM — you'll work across all of it rather than specialising in one lane.Clear growth path.
As the function matures, there's a defined pathway to building and leading a small internal team.THE TECHNOLOGY ENVIRONMENTIdentity & cloud: Microsoft Entra ID, Azure, IntuneProductivity:



Microsoft 365, Copilot, Slack, ZoomITSM: Atlassian JSM, ConfluenceSecurity: ESET MDR, Datadog SIEMNetworking: Cisco Meraki, Private FibreDevice management: Apple ecosystem, Mosyle to Jamf (migration in progress)WHAT YOU'LL BE DOINGAdministering Microsoft 365, Entra ID, Intune, and Azure across a multi-site environmentBuilding and maintaining access management, provisioning workflows, and group structuresManaging the Atlassian JSM workplace — service desk, asset tracking, documentationLeading the MDM migration from Mosyle to JamfMonitoring and maintaining security posture via Datadog SIEM and ESET MDRImplementing ITIL service management processes from the ground upDay-to-day BAU support and incident resolution across all sitesManaging the MSP relationship and coordinating vendorsSupporting mobile provider and video conferencing infrastructure upgradesWHAT WE'RE LOOKING FORA genuine interest for AI and Automation and how it can shape organisationsSolid Microsoft 365 administration — Entra ID, Intune, Exchange, SharePointAzure cloud infrastructure experienceApple MDM — Jamf or equivalentSecurity fundamentals — endpoint protection, SIEM, MDRNetworking basics — Cisco Meraki or similarAtlassian JSM and ConfluenceITIL or equivalent service management background (or solid working knowledge)Experience working alongside or managing an MSP — desirable but not essentialComfortable with approximately one week per month travel to regional Victoria
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📌 Technology Operations Manager (Melbourne)
🏢 Attribute Group
📍 Melbourne