Hand to Shoulder Sydney Pty Ltd – Randwick NSW
Medical Secretary – Specialist Surgical Practice
3–5 days per week | Eastern Suburbs and Inner West Sydney
About this role
We are looking for a reliable, motivated and personable Medical Secretary to join a busy specialist orthopaedic surgical practice in Sydney.
The role can be structured flexibly, from 3 to 5 days per week, depending on the right candidate and their level of experience.
The position would involve working directly with the surgeon, while also being supported by a broader group practice team of experienced medical secretaries.
The role will involve working across practice locations, and the successful candidate should be willing to travel between sites in the Eastern Suburbs and Inner West.
The ideal candidate would have previous experience in a specialist or surgical practice, including familiarity with patient bookings, theatre coordination, Medicare and private health billing, WorkCover/CTP processes, imaging coordination, correspondence and patient communication.
Experience with medical software such as Genie, Gentu or similar would be highly regarded.
However, for the right person, training can be provided.
We are more interested in finding someone with the right attitude, work ethic and communication skills than simply ticking every technical box.
Key attributes we are looking for include:
Strong work ethic and reliability
Warm, professional and clear communication
Ability to work well within a team
Good organisation and attention to detail




Calm and tactful manner with patients
Willingness to learn specialist surgical practice workflows
Ability to manage competing priorities in a busy clinical setting
Willingness to travel between practice locations in the Eastern Suburbs and Inner West
Mandarin-speaking ability would be highly desirable, but not essential
The role would suit someone who takes pride in doing their job well, enjoys patient interaction, and wants to become an key part of a growing specialist practice.
Remuneration will be based on experience, with scope to pay appropriately for a candidate who already has strong specialist rooms, surgical booking, billing or WorkCover experience.
What we offer
A stable, long-term role within an established specialist surgical practice
A supportive team with experienced secretarial colleagues
A shared workload, with training and backup available
Direct training in specialist surgical-practice workflows
Flexibility to structure the position between three and five days per week
Potential for increased responsibility and career development over time
A professional, friendly and collaborative working environment
Remuneration reflecting the successful candidate's experience and capabilities
Limited work-from-home flexibility may be considered after training and once competency in the role has been established
Employer-sponsored visa support is not available for this position.
Applicants must already hold Australian working rights that permit them to work the required days and hours.
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📌 Medical Secretary (New South Wales)
🏢 Hand To Shoulder Sydney
📍 New South Wales