About UsAt HOBAN Recruitment, we connect great people with exciting opportunities.
We're looking for customer-focused Call Centre Operators to join our casual team, providing exceptional support to customers during major events and service operations across Melbourne.The OpportunityIf you enjoy helping people, solving problems, and working in a rapid-paced environment, we'd love to hear from you.
As a Casual Call Centre Operator, you'll be the first point of contact for customers, providing accurate information, handling enquiries professionally, and delivering outstanding service over the phone and through digital communication channels.Your Role Will IncludeAssisting customers with Melbourne Royal Show, event and ticketing enquiries via phoneProviding accurate information, ticketing guidance, and exceptional customer serviceManaging a high volume of inbound calls in a professional, courteous, and efficient mannerRecording customer interactions and updating information accurately across internal systemsResolving customer enquiries or escalating complex issues where requiredCreating a positive and seamless experience for every customerCasual Event Contact Centre Operator – Onsite Location: Ascot ValeWork Type: CasualWhy Join UsFlexible casual shifts to suit your availabilityCompetitive hourly ratesOngoing opportunities to work across major projects and eventsComprehensive training and supportA friendly,



collaborative team environmentConvenient Melbourne-based locationsWhat We're Looking ForPrevious call center experience is essentialMust be 18 years or olderExcellent verbal communication and customer service skillsStrong problem-solving abilities with the confidence to manage high call volumesAbility to remain calm, patient, and professional in a fast-paced environmentStrong computer literacy and the ability to navigate multiple systemsFull availability to work across the Pre Show from 07 September **** and During Melbourne Royal Show period: Thursday 24 September – Sunday 4 October ****Reliable, punctual, and able to work flexible hours, including weekendsA positive attitude and the ability to work both independently and as part of a teamTo Succeed in This Role, You'll BringA genuine passion for delivering outstanding customer serviceExcellent problem-solving and communication skillsProfessional presentation and a positive attitudeStrong attention to detail and accuracyA reliable work ethic and commitment to teamworkJoin HOBAN Recruitment and become part of a team that delivers exceptional customer experiences across some of Melbourne's most exciting projects and events.At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
#J-*****-Ljbffr

📌 Casual Event Contact Centre Operator – Onsite (Melbourne)
🏢 HOBAN Recruitment
📍 Melbourne