Hotel Manager, Pre-Opening Luxury HotelThe EQ Hotel – Perth, WA
The EQ Hotel is seeking an experienced and inspiring Hotel Manager to join our Executive Leadership Team ahead of the opening of Perth's newest luxury hotel.This is a unique opportunity to lead the hotel's day-to-day operations from pre-opening through to ongoing operations, establishing exceptional service standards, operational excellence, and a high-performing culture that delivers memorable guest experiences.
About the RoleAs Hotel Manager, you will lead the hotel's day-to-day operations, ensuring exceptional guest experiences, strong financial performance, and operational excellence across all departments.Working closely with the General Manager and ownership, you will oversee Rooms Division, Food & Beverage, Engineering, Guest Services, Housekeeping, and back-of-house operations, driving service excellence, team performance, and commercial outcomes.As a key member of the pre-opening Executive Leadership Team, you will lead operational planning, department readiness, recruitment, service standards, training, and opening readiness before transitioning into ongoing hotel operations.This is a hands-on leadership role within a luxury hospitality setting.
Key Responsibilities
Pre-OpeningLead operational planning and readiness activities across all hotel departmentsSupport recruitment, onboarding, and development of department leaders and operational teamsEstablish service standards, SOPs, and operational proceduresCoordinate mock service runs, operational testing, and opening readinessEmbed a luxury service culture from day one
Hotel OperationsLead the day-to-day operations of the hotel across Rooms, Food & Beverage, Engineering, Housekeeping, Front Office,



and Guest ServicesEnsure exceptional guest experiences through consistent service delivery and operational excellenceMonitor operational performance and implement continuous improvementsMaintain a visible leadership presence throughout the hotel
Guest ExperienceChampion a guest-first culture that exceeds expectationsLead service recovery and ensure guest concerns are resolved professionally and promptlyMonitor guest satisfaction results and drive ongoing improvementsWork closely with department leaders to deliver seamless guest experiences
Commercial PerformanceSupport the development and delivery of the hotel's business plan and operating budgetDrive revenue, profitability, productivity, and labour management across all departmentsMonitor operational KPIs and identify opportunities for improvementBalance commercial outcomes while maintaining luxury service standards
Leadership & CultureInspire, coach, and develop department leaders and their teamsFoster a collaborative, positive, and high-performing workplace cultureSupport recruitment, succession planning, performance management, and employee engagementPromote accountability, teamwork, and continuous development
Compliance & RiskEnsure compliance with WHS legislation, hotel policies, and operational standardsSupport emergency preparedness, incident management,



and risk mitigationMaintain compliance with regulatory requirements and company policies
About YouA minimum 5-7 years' experience in a senior hotel operations leadership role (Hotel Manager, Operations Manager, or similar) within an upper-upscale or luxury hotelProven experience leading multi-department hotel operations across Rooms and Food & BeveragePrevious pre-opening hotel experience will be highly regardedStrong commercial and financial management skills, including budgeting, forecasting, labour management, and cost controlDemonstrated success building high-performing teams and leading operational excellenceStrong understanding of Australian workplace legislation, WHS requirements, and hospitality awardsRelevant qualifications in Hospitality Management, Business, or a related discipline are preferredExceptional leadership, communication, and stakeholder management skills
Why Join The EQ Hotel?
Be part of a luxury hotel pre-opening from day oneShape the hotel's safety and security culture and frameworksSenior leadership role within a flagship Perth propertyCompetitive senior-level remunerationLong-term career opportunity as the hotel grows
If you're a passionate hotel leader who thrives on creating exceptional guest experiences, developing great teams, and delivering operational excellence, we'd love to hear from you.
Your Role in Our StoryJoin our founding team where you can shape exceptional experiences, lead with purpose, contribute to an innovative hospitality concept, and grow your career while making The EQ Hotel and related facilities and services a defining element of Perth's hospitality landscape.

📌 Hotel Manager (Perth)
🏢 Eq hotel
📍 Perth