Senior Service Coordinator | Plumbing Operations
Robina | Gold Coast
$42–$48 per hour + Super (Negotiable for the right person)
Permanent Part time ****** hours per week), with the opportunity to increase to Full-Time as the business grows.
Are you the person everyone relies on to keep things running?
Plumbing Bros Burleigh Waters is looking for an experienced
Service Coordinator
to become the operational heartbeat of our growing maintenance plumbing business.
This isn't a typical administration role.
We're looking for someone who enjoys taking ownership, solving problems and keeping a busy operation running smoothly.
You'll work closely with our CEO and Operations Manager to ensure exceptional customer service and efficient workflow across the business.
About Us
We're one of the Gold Coast's leading maintenance plumbing businesses, servicing residential, commercial, real estate and strata clients.
We're growing, investing in our people and systems, and building a business designed for long-term success.
About the Role
You will become the central point between our customers, plumbers and office team.
Your role is to ensure every job progresses smoothly from the initial enquiry through to completion.
This is a role for someone who enjoys making decisions, thinking ahead and taking ownership.
Key Responsibilities
Manage incoming phone calls and emails
Create and schedule jobs in Ascora
Coordinate technicians and daily workflow
Keep customers updated throughout their jobs
Prepare and follow up quotations




Obtain customer approvals
Liaise with plumbers throughout the day
Coordinate return visits
Manage shared inboxes
Process timesheets
Maintain accurate customer records
Ensure nothing falls through the cracks
What We're Looking For
Ideally you'll have experience within:
Plumbing
Electrical
Air Conditioning (HVAC)
Building Maintenance
Trade Services
You'll also have:
Outstanding customer service skills
Excellent organisational skills
Strong communication
High attention to detail
Confidence managing multiple priorities
A proactive attitude
The ability to remain calm under pressure
A genuine desire to take ownership
Experience with Ascora or similar job management software will be highly regarded.
What Success Looks Like
Within six months you will:
Own the day-to-day office workflow
Deliver exceptional customer communication
Keep jobs progressing efficiently
Reduce interruptions to our Operations Manager
Allow our CEO to focus on growing the business
Become a key member of our leadership team
Why Join Us?
This is an opportunity to become an integral part of a business with ambitious growth plans.
We're looking for someone who enjoys responsibility, takes pride in their work and wants to build a long-term career with us.
If you thrive in a fast-paced environment and enjoy being the person who keeps everything running, we'd love to hear from you.
Please apply with your resume and a short cover letter explaining why you'd be a great fit.

📌 Senior Service Coordinator- Plumbing Operations (Gold Coast)
🏢 Plumbing Bros
📍 Gold Coast