We are looking for a Customer Care Executive to join our team in Adelaide on a full-time permanent basis.
This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise recent jobs and build rapport to enable ongoing customer excellence.This roles primary function is retaining customers and building long term relationships.The core responsibilities in this role include:Providing support to national and key clientsDrawing up contracts for services offeredProcessing purchase ordersPlanning and booking technician jobs for smooth client serviceLiaising with customers on a daily basisProcessing enquiries efficiently and pro-actively resolving client issuesSupporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverablesMake outgoing calls to our existing client database to promote our products and servicesThe successful candidate will havePrevious working experience in a similar role (customer service/ administration/ account management)Is experienced in customer retentionHigh attention to detail and excellent organisational skillsExcellent customer service skillsIntermediate computer skillsComplaint handling and conflict resolution skillsAbility to work under pressure, multi-task,



and work autonomouslyOutstanding verbal and written communication skillsLove working in a team environmentABOUT THE COMPANYAt Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care.
What sets us apart is our people.
We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants.
Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.Rentokil Initial Employee Testimonials"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."Deb MorrisCustomer Service Manager"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."Sierra WarringtonClient Retention Manager
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📌 Customer Care Executive (Adelaide)
🏢 Rentokil Initial Group
📍 Adelaide