Customer Service Representative at THE ICONICAbout the roleJoin the team at Australia and New Zealand's top fashion e-commerce site to act as the primary contact for shopper inquiries.
You will manage communication across phone, email, and messaging channels to ensure every customer receives high-quality support.Key factsLocation: Sydney CBDEngagement: CasualTeam: Customer ServiceWhat you'll doHandle customer questions, complaints, and concerns through multiple digital and voice channels.Provide information regarding products and order status to assist with the shopping journey.Follow up on open inquiries to ensure all customer needs are fully addressed.Participate in ongoing training and team initiatives to maintain deep knowledge of company processes.RequirementsStrong verbal and written communication skills for qualified interaction.Ability to prioritize customer satisfaction with an empathetic and positive approach.Proven capability to resolve complaints and find effective solutions to problems.Capacity to multitask and manage time efficiently in a busy environment.History of meeting or exceeding performance metrics like CSAT, productivity, and quality.Flexibility to work a schedule that includes holidays and weekends.Interest in fashion and current industry trends.Basic computer literacy and comfort navigating various software platforms.Nice to haveExperience using Zendesk.Skills & toolsZendeskPhone, email, and messaging support platforms
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📌 Customer Service Representative (New South Wales)
🏢 The Iconic
📍 New South Wales