Waterloo location - hybrid role (2 days WFH)
Permanent Full time (Monday to Friday)
Competitive hourly rate of $39.00 + superannuation
7 additional leave days per year + NFP Salary Packaging + Fitness Passport + Discounted Private Health Insurance
Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team is expanding, and we have an exciting opportunity for a Scheduling Officer to join the team.
What will your role look like?
You will be responsible for the scheduling of Aged Care Assessment Services while providing exceptional customer service to clients or stakeholders.
Day to day this includes:
Scheduling assessments and prioritising as required and communicate scheduling changes to clients and assessors
Matching assessments with assessors who have the appropriate skills and availability, while optimizing their schedules
Ensuring all data is entered accurately while adhering to comments or alerts
Providing robust administration support to ACAS staff
Escalating complaints to Customer Service Team Leader
Providing quality customer service in all communication to all clients and representatives in a qualified and knowledgeable manner
Documenting all interaction with clients and representatives
To be successful in this role you’ll need:
A genuine passion for providing high quality care to older Australians
Scheduling/rostering experience preferred (but not essential)
Excellent planning, organising and problem-solving skills
A high degree of computer literacy
Ability to maintain professionalism and confidentiality
Commitment to exceptional customer service both to internal and external stakeholders
Willingness to apply for a Police Check
What we can offer you:
Competitive hourly pay rate
Not-for-profit tax advantages so you pay less tax
Fitness Passport discounted gym memberships
Paid Parental leave
Long Service leave after 5 years