Customer Success Manager at InfoSum.About the roleWe are looking for a dedicated professional to join our team in Sydney to help clients maximize the value of our data collaboration technology.
You will serve as a primary point of contact, ensuring our users effectively implement our clean room and privacy-focused solutions to drive their business growth.Key factsLocation: SydneyEngagement: Full-timeWhat you'll doManage a portfolio of clients to ensure they achieve their objectives using our data collaboration platformGuide customers through the onboarding process and ongoing usage of our Private Path and Beacons productsAct as a bridge between client needs and our internal product teams to improve service deliveryMonitor account health and identify opportunities for deeper platform adoptionRequirementsProven experience in a customer-facing or account management role within the software or data industryStrong understanding of data privacy, clean room technology, or advertising technology ecosystemsAbility to communicate complex technical concepts to non-technical stakeholdersDemonstrated success in managing client relationships and driving retentionSkills & toolsData collaboration platformsData clean roomsPrivate Path technologyBeacons product suitePractical notesBenefits include a competitive salary, private medical insurance via Bupa, and Help at Hand supportEmployees receive 25 days of holiday per yearThe role includes access to the WPP pension schemeWe offer versatile working arrangements as part of our commitment to a people-first culture
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📌 Customer Success Manager (New South Wales)
🏢 Infosum
📍 New South Wales