Arrow on Swanston / Arrow on Spencer – Carlton VICAs a Hotel Receptionist/Guest Service Agent you will have a visible passion for hospitality and delivering exceptional customer service.
You will be part of the Front Office Team which is the main connection between the guest, the hotel, and other hotel departments.
A Hotel Receptionist/Guest Service Agent influences the first impressions of our guests and is responsible for performing the following tasks to the highest standards:Welcome and fulfil the check-in process for guests and group arrivalsComplete the check-out process for departing guests using the hotel systemsManage guest requests, inquiries and complaints efficiently and effectivelyMaintain current knowledge of hotel products, services,



pricing and eventsPerform incoming communication duties, including taking reservationsAs a successful candidate you will have:Calm, efficient and organised with outstanding attention to detailExcellent personal presentation and communication skillsA passion for delivering exceptional levels of guest serviceAbility to multi-task and maintain a positive attitudeComputer literate and able to navigate hotel systemsAbility and flexibility to work in a 7-day rotating rosterJob Type: CasualPay: From $***** per hourBenefits: Professional development assistanceWork Location: In person
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📌 Hotel Receptionist/Guest Service Agent (Melbourne)
🏢 Arrow on Swanston / Arrow on Spencer
📍 Melbourne