$28 – $33 per hourABOUT THIS ROLEWe are a specialist gastroenterology clinic based in Ashwood, and we're growing.
We're not looking for someone who has worked in medical before — we're looking for someone who has thrived in a rapid-paced, high-accountability environment where accuracy, professionalism, and composure under pressure were non-negotiable.If you've excelled in hospitality management, legal admin, finance, customer-facing retail, or any role where systems, people, and competing priorities had to be managed simultaneously — we want to hear from you.
Our best performers have come from outside healthcare.
What they had in common was precision, attention to detail, adaptability, and the maturity to follow protocol without shortcuts.WHAT YOU'LL DOBook and manage patient consultations and theatre bookings over the phoneMaintain and update the patient database with a high degree of accuracyHandle all incoming phone, email, and fax enquiries promptly and professionallyProcess patient invoices, receipts, and billing — including Medicare and private healthLiaise with doctors, hospitals, and specialist referrersManage scanning, document processing, and correspondenceGenerate and send reports as requiredUphold strict patient confidentiality at all timesYOU'RE RIGHT FOR THIS ROLE IF YOUHave worked in a genuinely fast-paced environment where you handled competing priorities across multiple systems — and did it wellAre highly comfortable with computers: navigating multiple programs, managing inboxes, and keeping records accurate is second natureCommunicate with confidence and warmth on the phone — with patients, doctors,



and hospital staff — in a calm, clear, professional mannerFollow instructions, protocols, and checklists carefully — and flag issues rather than guess or skip stepsUnderstand that in a medical setting, errors have real consequences, and that motivates your care and focusTake ownership of your work, show up reliably, and don't need to be micromanagedTHIS ROLE IS NOT RIGHT FOR YOU IFYou find computers frustrating or need significant support with basic technologyPhone-based communication feels unnatural or stressful to youYou prefer a slow, predictable pace where tasks arrive one at a timeAttention to detail is something you're still working onYou've never worked in a role where following strict process was essentialSKILLS & EXPERIENCEExperience in a fast-paced, people-facing or systems-heavy role (healthcare experience not required)Proficiency in Microsoft Office — particularly Outlook, Word, and ExcelComfortable learning practice management software (full training provided)Ability to manage a busy phone line, patient database, and inbox simultaneouslyHigh level of accuracy and attention to detail in all data entry and documentationExperience with Medicare or private health billing is a bonus — not a requirementWORKING WITH USOur team is small, close-knit, and genuinely proud of the care we deliver to our patients.
You'll be joining a practice that invests in its people — with structured onboarding, ongoing training on our systems, and a team that supports one another.
Hours are Monday to Friday, 8:30am–4:30pm, subject to variation on consulting days.
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📌 Medical Receptionist/Administration (Victoria)
🏢 Precision Gastroenterology
📍 Victoria