Senior Customer Service Agent - Transport & Logistics
UNITY INTEGRITY INNOVATION _
About Us:
At TIG, we're more than just a workplace; we're a comm-unity.
We believe in fostering a supportive, collaborative, and high-performing culture where everyone can thrive.
Established in , TIG Freight Management is one of Australia's leading providers of total freight management and logistics solutions.
What We Offer:
Hybrid Working Arrangements
Employee Assistance Program
Free parking
Company Paid Parental Leave
Novated Leasing
Versatile Working Arrangements
Team Socials
Annual Service Recognition and Values Awards
Company Wide End of Year Events
Monday to Friday 9:*:30
About the role:
As a National Freight Investigator, you will support your dedicated portfolio of customers, and follow up and resolve their enquiries, whilst keeping them in the loop on a regular basis.
We are a stand out due to our response times and proactive follow up back to our customers.
TheyLOVEus!
Enquiries mostly relate to:
Delivery ETAs
Short and damaged freight
Monitoring of urgent consignments
The day looks like this:
Lodge enquiries, bookings and provide quotes;




Provide tracking and tracing information to clients and customers via phone and email;
Generate consignment paperwork for customers;
Assist customers in determining the best carrier for their request;
Lodge enquiries, bookings and provide quotes.
This role involves client site visits with our Sales Team on an ad hoc basis.
About YOU:
You want career stability
You want a well paced, friendly working environment
You're known for your excellent customer service ethic
You're thorough, and keep outstanding, detailed notes in the system
These roles don't come up often and they're for people who want a stable, fun and happy place to be.
If you feel that this description reflects your current skill set and aligns with the kind of environment you thrive in, we'd love to hear from you.
In our hiring process, we prioritise both skills and personality, aiming to find a candidate who aligns well with our team culture.
Successful candidates will have evidence of work rights in Australia and a clear and valid police record check prior to commencement.
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📌 Senior Customer Service Agent Transport & Logistics Queensland
🏢 TIG Freight Management
📍 Queensland