Are you our
newest Customer Engagement
Partner?
Join an award-winning organisation
recognised for Excellence in Workplace Culture, Large
Business, Change Champion and Best
Workplace.
At Warrigal, we're proud to
be a leader in aged care, where great people create meaningful
experiences for older people and their
families.
We're looking for a Customer Engagement Partner
who is passionate about delivering exceptional service and
supporting residents through their transition into residential
care.
In this role, you'll guide
new residents and their families through their first 90 days,
building trust, providing support, and ensuring a smooth and
welcoming experience.
Your empathy, professionalism, and commitment
to customer care will help make a lasting difference from day
one.
About
Warrigal
At Warrigal, our vision is simple yet
profound: to create a world where older people feel known, loved,
and connected.
Our values – Integrity, Respect, Innovation and
Compassion - guide our approach and purpose—Enabling older people
live their best lives on their terms.
We're dedicated to
providing dignity, community, and belonging to all older
people.
We believe in creating joyful
experiences, lasting memories, and a society that celebrates aging.
Every team member at Warrigal contributes to this legacy, ensuring
it continues to inspire generations to
come.
The
opportunity
Located across our ACT
locations, you'll play a key role in creating a positive
and personalised transition for residents and their families as
they begin their journey with Warrigal.
Through genuine connection
and compassionate support, you'll help ensure residents
feel welcomed, informed, and confident in their new
home.
Working closely with residents,
families, and care teams, you'll guide the onboarding
experience by building relationships, understanding individual
needs and preferences, and providing clear information about
Warrigal's services and
support.
You'll maintain accurate customer
records, support effective handovers, and ensure each resident's
choices, identity, and needs are
recognised.
This role is ideal for someone who is
passionate about customer experience, skilled in building trust,
and committed to creating meaningful outcomes for older people and
their families.
The benefits
Recognising your value
Hourly rate: $***** + packaging
benefits + super




Not For Profit salary packaging
benefits – pay up to
$18,550 less tax per year, meaning more money for
you
Career break
schemes, additional purchased leave and
more
Commitment to on-going
professional and career
development
Subsidised access to your local
gym and 200+ more across the country with
a Fitness
Passport
24/7 access to mental,
physical, social and financial support via
the EAP
The requirements | What it
takes to do this work
Essential:
Experience in a customer
service, client-facing, or relationship-focused role, ideally
within aged care or a similar
sector.
Ability to manage sensitive
conversations with empathy, professionalism, and
confidence.
Strong organisation skills with
excellent attention to detail and
accuracy.
High-level verbal and written
communication skills, with strong active listening
abilities.
Ability to build rapport and
create positive outcomes for residents and
families.
Commitment to ensuring residents
feel known, loved, and connected throughout their aged care
journey.
Proficiency in Microsoft
Office and CRM systems.
Flexible, adaptable, and
solutions-focused approach.
Genuine empathy for older people
and a warm, personable manner.
Ability to work autonomously and
collaboratively within a team.
Strong focus
on maintaining accurate records, processes, and
customer information.
Professional approach with a
commitment to delivering high-quality
outcomes.
Current driver's
licence and ability to travel across our
ACT facilities
Desirable:
Relevant qualifications in aged
care, business, customer service, or a related
field
Experience within human
services, community, or not-for-profit
environments.
Understanding of resident
onboarding processes, aged care regulations, and relevant
legislation
Strong knowledge of privacy,
compliance, and customer-focused service
practices.
What our people love
about working here:
A supportive, passionate culture: It's a




community filled with inspiring, big-hearted people.
We back
each other, listen without judgement and lead with
kindness, respect and
unwavering support - for our
customers, residents and each other.
This is
encouraged from the top down and worked hard at – every
day.
Leaders
who value you: It's key you feel
valued.
To us, this
is not a one-off task.
But a commitment to creating
an environment where you feel seen, heard and
valued – every day.
Leaders and managers go out of their
way to understand you, respect your opinions and
hear what you have to say.
This creates greater unity and
collaboration with each other.
One team, united in our
purpose: We support
older people to have great lives.
We put older people first in
everything we do.
On an everyday level, we help them age with
dignity, independence, happiness and connectedness.
On a
big picture level, we're challenging ageist thinking in
Australia.
This is the Warrigal
Way.
Who we are | A community who
cares
Warrigal has firmly established
itself in the aged care community for over 60 years.
We're proud of
the diverse range of retirement living and aged care services we've
built up in that time, but we still have the same appetite to grow
and innovate.
Meaning, you'll have the chance to move around, get
promoted or explore different areas across our expanding business
in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if
that's what you want.
Rediscover meaning at
work
This is your chance to do work
that matters, and make a meaningful difference
to the lives of Australia's older community – now and in the
future.
JOIN US AND BE THE
DIFFERENCE
We encourage Aboriginal and Torres
Strait islander people, workers of all
abilities, ages and people from culturally and
linguistically diverse backgrounds to apply and join our
community.
Are you keen?
Then don't delay applying.
We review applications as we
get them and will close the vacancy once we find the right
person.
Got questions?
You can
contact vacancy but please don't send
applications through email – we can't accept
them.
If successful, you may be asked to do
a medical, National Criminal History Check or NDIS Worker Screening
Check, and provide references.
Attachments:
- Customer Engagement Partner- South PD.pdf

📌 Customer Engagement Partner (Canberra)
🏢 Warrigal Care
📍 Canberra