Job Description
Are you looking to kick start your career? Obtain a Nationally Recognised Qualification that will give you the skills to take you anywhere! Townsville City Council is currently seeking applications for the **** Trainee intake!
Under the close guidance of experienced industry professionals, this dynamic traineeship offers an exciting opportunity to build in-demand skills in business administration, customer service and communications through a blend of formal training and hands-on learning. You will play a key role in delivering an outstanding customer experience for the Townsville community by responding to enquiries across multiple contact channels and providing clear, accurate and timely information about Council services.
In addition, you will support Council's Communications and Media team, gaining exposure to internal and external communications, community messaging and media support activities - making this a varied, fast-paced role that builds valuable, real-world skills.
This traineeship is a fantastic opportunity to build transferable business skills, develop professional confidence, and contribute to essential Council services while working towards a nationally recognised qualification.
This Position Will Complete a Two-year Certificate IV In Business Online Through Central Queensland University. For More Information On The Qualification Through CQU, Please Follow The Link Below
About the Employer
Townsville City Council is the largest local government authority in Northern Australia. We're committed to supporting our people through a solid focus on work-life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.
We have a range of benefits that confirm this commitment:




5 weeks annual leave + 17.5% leave loading 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Uniforms, tools and PPE provided (if applicable to your role) Annual wage progression Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Access to a range of learning and development opportunities, including on-the-job learning and formal training programs Fitness Passport program offering discounted membership to selected health and wellbeing facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
About the Candidate
Willingness to be part of, and promote, a positive safety culture whilst adhering to all Health and Safety policies and procedures. Minimum completed of Year 10 with passes in English and Mathematics. Minimum of Queensland C class provisional drivers' licence (or ability to obtain). Sound written and verbal communication skills. Sound computer skills. Ability to work effectively and be positively involved within a team environment. Complete all training and assessment requirements of a Certificate IV in Business as per the provided training plan. This includes attending and participating in structured formal learning at the nominated Registered Training Organisation (RTO) as well as keeping an accurate and up to date training record book.
Work Environment
Salary Range: $23,920 - $49,296 per annum + super, based on schooling level completion, years out of school and age upon commencement.

📌 Trainee Business (Communications & Customer Experience) (Townsville)
🏢 Townsville City
📍 Townsville