About the companyWe're partnering with a globally recognised leader in the Consumer Electronics and Home Appliances industry.
Based in Scoresby, they pride themselves on innovation, outstanding customer experiences, and creating a supportive workplace where employees are encouraged to develop and succeed.
This is a fantastic opportunity to join a well-established international organisation.About the roleIn this inbound customer service role, you will deliver high-level, personalised assistance to help customers with warranties and order enquiries.
This service-oriented position involves building rapport with customers and providing award-winning support.The role operates on a rotating roster, Monday to Friday, with shifts scheduled between 8:30am and 7:00pm.
There may also be the occasional Saturday shift, which will attract applicable penalty rates.
Your total working hours will average 37.5 hours per week.What You'll Be DoingDeliver an exceptional experience by engaging with customers to identify their needsOffer solutions that best meet customer needsAnswer all calls and emails to sales support in a polite, friendly,



timely and professional mannerProvide warranty details as requestedManage and be responsible for the inboxProvide reports as requestedManage any customer return and credit requestsUpdate customers on any changes in a timely mannerAbout YouPrevious experience in a call centre or customer service roleExcellent communication and relationship-building skillsA positive, proactive attitude and solid problem-solving abilityThe ability to multitask and stay organised in a busy environmentIntermediate computer skillsExperience using SAP (highly regarded but not essential)What's In It For YouJoin a respected global organisation with an outstanding reputationCompetitive salary packageOngoing trainingEmployee discounts across a range of productsFree onsite parkingSupportive team culture where your contribution is recognised and valuedAdditional informationScoresby location$36/hr - $37/hr + super + penalty ratesImmediate start | 12-month contract with strong potential for extension
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📌 Inbound Customer Service (Melbourne)
🏢 IAS RECRUITMENT
📍 Melbourne