At C&K;, our purpose is to make a positive impact on children's lives.
It's what we've been doing for more than 115 years.
Through evidence-based thinking, hard work and true compassion, we've built a trusted reputation as Queensland's leading provider of early childhood education.
And as a child safe organisation, we put children's safety and wellbeing at the heart of everything we do, creating nurturing spaces where children can learn, explore, play and grow.Family Engagement SpecialistFixed-Term Full-Time opportunity6 month pilot program possibility of extensionFlexible work options availableJoin a team led by someone who champions your development, encourages ownership, and creates space for you to grow and flourishWe are seeking a customer-focused and highly organised Family Engagement Specialist to join our Childcare team.
As the first point of contact for families, you will play a pivotal role in supporting children, families and centres throughout the enrolment journey, from initial enquiry through to a child's first day of attendance.This role combines customer service, administration and enrolment management expertise to deliver an outstanding family experience while supporting service utilisation targets across our childcare network.
You'll work closely with centre teams, families and key stakeholders to ensure enrolment processes are seamless, compliant and family-centred.You'll help us shape the future of children in our care by:Responding to enrolment enquiries in a timely and skilled mannerSupporting families through the enrolment process from enquiry to commencementSupport centres with transition planningPrepare new year roles to support workforce planningConducting audits of enrolled family files and master rollsMonitoring and managing waitlists to maximise occupancy and utilisation outcomesFollowing up new enquiry leads within required timeframes and nurturing prospective families throughout their enrolment journeyProviding utilisation and enrolment reporting to support business performanceWorking closely with Nominated Supervisors to coordinate transitions and new enrolmentsSupporting enrolment promotion activities and community engagement eventsEnsuring compliance with immunisation requirements, court orders and relevant funding updatesFind Your Better Way and Enjoy the BenefitsEvery C&K; career helps children belong and grow.
We'll set you up for success with a range of benefits, programs and opportunities to help you earn, be well and grow.Find a healthy work-life balance with family-friendly priority access to C&K; childcare centres and discounts of up to 35% of the gap feeBe well and prosper with an Employee Assistance Program that includes financial counselling, nutrition coaching, individual counselling and specialist support for LGBTIQA+ and First Nations individualsFunded Blue Card and National Police CheckProfessional development opportunities to support your ongoing growthSupport the growth of our teams and earn a $1,000 referral bonus rewardWork with a purpose-driven not-for-profit organisation that reinvests in children, families and communities across QueenslandPlus so much moreWhat you'll bringIf you're committed to creating exceptional experiences for children and families, we'll set you up for success.We strongly uphold our child safety policies and procedures.




To thrive and succeed in this role, you will have:Experience in a fast-paced administration, customer service or sales environmentExceptional interpersonal and communication skills with a genuine passion for helping familiesStrong organisational and time management skills, with the ability to manage competing prioritiesHigh attention to detail and a commitment to accuracyProficiency in Microsoft Office 365Knowledge of Kidsoft, Storypark and Child Care NowExperience or training in administration or sales (highly regarded)Knowledge of the Early Childhood Education and Care sector, including Child Care Subsidy (CCS) and related funding schemes (highly regarded)Valid Blue Card or Exemption Card, or the ability to obtain oneYou will bring a passion for achieving long-lasting, high-quality outcomes for children, their families and the community alongside a team-player mindset.
When you join C&K;, you join a village of good-hearted, talented people, so you can lean on them as they lean on you.Join us and find a better way with C&K; – for children, for you, for always.C&K; is a child-safe organisation and all C&K; employees are required to undergo a police check and not be a "Restricted Person" or Suspended Educator under the Queensland Blue Card System.We welcome applicants who identify as Aboriginal and Torres Strait Islander, have a culturally and/or linguistically diverse background and/or those with additional needs.
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📌 Family Engagement Specialist (Brisbane)
🏢 C&K Association
📍 Brisbane