M365 Cloud Support Team Lead | $150k–$170k + Super | Canberra | Start ASAPOur client is an Australian-owned sovereign technology and cyber security business delivering secure cloud, contemporary workplace and managed services for government, critical infrastructure and regulated organisations.
Based in Canberra, they have built their reputation supporting complex and sensitive customer environments and are now in a strategic growth phase — building the next generation of secure Microsoft cloud services.The roleThis is not a traditional support position.
You will design, deliver and continuously improve secure Microsoft 365, endpoint, identity and security environments for customers who demand more than standard managed services.
A core part of the brief is using AI and automation to transform how the service desk and service delivery operates — reducing manual effort, improving response times and driving real cost optimisation across the business.You will be hands-on technically but think strategically.
You will own platforms, mentor engineers, set standards and help build a repeatable, scalable managed service model.What you will be doingDesigning, implementing and improving secure Modern Workplace environments across Microsoft 365, Intune, Entra ID, Autopilot and Microsoft DefenderIdentifying and implementing AI-driven automation within service desk and service delivery practices to reduce cost and manual effortBuilding automation workflows using Power Automate, Azure Automation,



Copilot Studio or equivalent toolsOwning identity and access security controls including MFA, Conditional Access, device compliance and privilege managementActing as the technical escalation point for complex issues — root-cause analysis and long-term fixes, not band-aidsDeveloping technical standards, runbooks, configuration baselines and best-practice guidanceProducing clear customer-facing insights and roadmap recommendationsMentoring engineers and contributing to a high-performance engineering cultureWhat we are looking forHands-on experience across Microsoft 365, Intune, Entra ID, Autopilot and Microsoft DefenderDemonstrated delivery of secure Modern Workplace environments in complex or regulated settingsExperience implementing MFA, Conditional Access, device compliance and identity governanceProven ability to implement AI-driven or scripted automation in managed services or service desk environmentsStrong communication skills — able to translate technical risk into plain business languageAustralian Citizenship or Permanent ResidencyMicrosoft certifications: MS-102, MD-102, SC-300, SC-200, AZ-500 or equivalentITIL or equivalent service management certificationExperience in government, regulated industry or critical infrastructure environmentsCurrent Baseline security clearance or eligibility to obtain oneThe offerStart: ASAPLocation: Canberra (flexible / hybrid working available)
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📌 Cloud Support Team Lead (Canberra)
🏢 Contractor Central
📍 Canberra