Customer Service Officer - AdminSNSW Grade 2/3 – starting salary $62,500 plus superannuation and leave loadingEmployment Type: Full time Temporary – up to 12 monthsLocations: Parkes Middle Office - OnsiteGoulburn Middle Office – OnsiteAbout youAre you looking for a customer service role where you can really make an impact?
Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service?
Are you looking to re-enter the workforce, engage with a diverse audience, assist with their enquiries, and thrive in a fast-paced environment where delivering customer solutions is keyThen we would love to hear from you!
About the roleYou will be responsible for delivering transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible.
Key Accountabilities Deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible Communication through email, telephone and mail to NSW customers on a variety of NSW Government services provided by Service NSWWritten and verbal communication with internal and external stakeholdersPerform work as required in line with capabilities to contribute to the success of Service NSW objectivesComply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromisedOperate the telephony and other communication systems alongside agency-specific technology systems with accuracy and efficiencyCreate a positive relationship in all customer interactions,



maintaining a professional and friendly manner and ensuring customer satisfaction as a priorityProvide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processesIf this sounds appealing to you, we welcome your application!
How to Apply Please submit your resume and cover letter outlining how your skills and experience are relevant to the position.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 10 April **** at 9.59 amPlease note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.
About Service NSWAt Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Click here to learn more about Service NSWService NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act ****.




Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.
Employment with Service NSW is subject to a satisfactory national criminal record check.
Want to know more?
For enquiries relating to recruitment please contact Joy Lethieullier via ****** role has been advertised externally, and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.Click Here to access the Role Description.
For enquiries relating to recruitment please
contact Joy Lethieullier via ****** the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
perks people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse and inclusive
workplace The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process

📌 Customer Service Officer (Victoria)
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📍 Victoria