Permanent - Full Time
Canberra
Administration and Office,Banking and Financial Services,Insurance & Superannuation
Position Type: Permanent
Location: All locations considered
About the role
Join CSC's newly established Quality Assurance team and help shape how quality is measured, monitored, and continuously improved across customer interactions.
This exciting opportunity will see you play a key role in driving consistency, strengthening compliance, and embedding best-practice standards that improve customer outcomes and organisational performance.
As a Senior Quality Assurance Analyst, you'll utilise your extensive scheme and pensions knowledge to support customer facing teams in delivering exceptional service and building capability across the customer group.
Acting as the primary subject matter expert and first point of contact for Quality Assurance Analysts, you'll provide mentoring, coaching, and technical guidance to support assessment consistency and foster a culture of continuous improvement and high performance.
Through quality assessments, calibration activities, reporting, and data-driven insights, you'll help identify development opportunities and contribute to the ongoing uplift of quality capability across CSC.
You'll also help strengthen governance and compliance by assessing customer interactions against scheme rules, regulatory obligations, and internal standards.
Through quality insights and reporting, you'll identify risks, trends, and improvement opportunities that support better decision-making, reduce operational risk, and help CSC deliver consistently high-quality outcomes for its customers.




What we're looking for
Experience in quality assurance, compliance, or customer interaction evaluation within a regulated environment
Experience in superannuation, financial services, government or a similar regulated sector
Leadership experience or experience providing feedback, coaching and capability development to individuals and teams
Strong knowledge of quality frameworks, continuous improvement, and operational excellence practices
Proven ability to analyse trends, identify risks and drive quality outcomes
Strong stakeholder engagement and communication skills, with the ability to influence and collaborate effectively
Ability to manage competing priorities and high-volume workloads while maintaining accuracy
Strong reporting, documentation and attention to detail
Familiarity with CSC products, schemes, and service obligations (desirable)
Relevant qualifications in business, quality assurance, customer service, compliance, or a related field (desirable)
Why join CSC?
Permanent position with adaptable working arrangements
Opportunity to join a newly established team and play a key role in shaping processes, ways of working and future success
Join a friendly and positive team who are professional,



supportive and caring
Work in an environment that celebrates customer-centric innovation and regulatory excellence, empowering you to identify issues, recommend solutions, and shape better processes
How to apply
Please upload your current CV and a short cover letter (no more than one page) demonstrating how your skills, experience and capabilities align to the requirements outlined in the job description.
To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
Applications close: 28 July ****, 5:00 pm
For any other questions about this role, contact: ******
What you'll get in return - A career where you belong
At CSC, we're committed to more than super — we're committed to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it's a plan.
We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We're proud to be an equal opportunity employer — and proud of the progress we're making.
Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:

📌 Senior Quality Assurance Analyst (Hybrid/Remote) (Canberra)
🏢 Commonwealth Superannuation
📍 Canberra