Job Details
Temp Position
Immediate Start Available
Monday - Friday, Flexible Hours & Days
Minimum 4 days per week & Minimum 4 hours per day
South Dandenong **** location
In this hands-on role, you will investigate freight enquiries, physically locate freight within the depot and resolve delivery issues efficiently.
You will manage cases through Salesforce and work closely with operational teams to achieve positive customer outcomes.
Main duties & Responsibilities
Locate and manage freight within the depot
Investigate damaged, unidentified, redirected and undelivered freight
Coordinate customer depot collections and freight redeliveries
Record accurate case updates and outcomes in Salesforce
Work with internal teams and other depots to resolve freight enquiries
Meet agreed service levels and aim to resolve cases within 24 hours
Identify recurring issues and contribute to process improvements
About you
Previous experience within freight,
logistics or depot operations
Strong customer service and problem-solving skills
Confident using computer systems; Salesforce experience is highly regarded
Excellent attention to detail and organisational skills
Ability to priorities tasks in a rapid-paced environment
Strong written and verbal communication skills
Knowledge of freight scanning processes and Dangerous Goods awareness is desirable
Concept Recruitment Specialists strive to be a diverse and inclusive workplace for all people.
We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability.
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