Senior Receptionist (Part-Time) - Middle Camberwell Medical Centre
We are seeking an experienced and motivatedSenior Receptionistto join our busy and growing medical practice.
This is a key frontline role responsible forcoordinating the day-to-day reception function, supporting the reception team, and ensuring an exceptional patient experience.
Working closely with and reporting to theAssistant Practice Manager, you will play an important role in maintaining smooth operations—particularly on days when management is not onsite.
This role requires between 20 to 30 hours.
About the Role
We are seeking an experienced and motivatedSenior Receptionistto join our busy and growing medical practice.
This is a key frontline role responsible forcoordinating the day-to-day reception function, supporting the reception team, and ensuring an exceptional patient experience.
Working closely with and reporting to theAssistant Practice Manager, you will play an important role in maintaining smooth operations—particularly on days when management is not onsite.
This role requires between 20 to 30 hours.
What You'll Be Doing
Front Desk Coordination
Coordinate daily reception activities to ensure smooth patient flow
Act as thego-to person for reception staffduring your shifts
Support team members with prioritisation and workflow management
Ensure processes and procedures are consistently followed
Patient Experience
Deliver outstanding customer service to all patients




Manage more complex patient enquiries or concerns
Ensure a professional, welcoming, and efficient front desk environment
Administration & Billing Support
Maintain accurate patient records and appointment schedules
Support Medicare/private billing processes and identify discrepancies
Assist with administrative follow-ups and daily operational tasks
Contact patients for recalls and reminders
Team Support
Provide guidance and support to reception staff on a day-to-day basis
Assist with onboarding and training of new team members
Lead by example in professionalism, teamwork, and efficiency
Communication & Escalation
Keep the Assistant Practice Manager informed of issues, trends, or risks
Escalate complex patient, staff, or operational matters appropriately
What We're Looking For
Experience as aSenior Receptionist or experienced Medical Receptionist
A minimum of 2-3 years' experience in medical reception is required for this senior role.
Demonstrated proficiency in Bp Premier
Strong understanding of medical administration and billing processes
Excellent communication and interpersonal skills
Highly organised with strong attention to detail
Ability to thrive in a rapid-paced environment
A proactive, team-focused attitude
Advanced knowledge of Medicare billing processes is required.
This role requires between 20 to 30 hours.
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📌 Senior Receptionist (Part-Time) - Middle Camberwell Medical Centre (Melbourne)
🏢 Aroga Health
📍 Melbourne