Job no:
******
Work type:
Maximum Term Full Time
Location:
Sydney
Categories:
Corporate/Property Support, Gaming
For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
With extraordinary dining options ranging from award-winning signature restaurants to vibrant casual dining venues and bars, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As a
Customer Outreach Analyst
, you are part of The Star Entertainment Group's Source of Wealth and Source of Funds processes.
You'll be reaching out to customers to have respectful, professional conversations about their financial activity, helping us gather and document the information we need while ensuring the experience remains positive, clear, and aligned to our service values
This role is about building trust, explaining why we ask certain questions, and supporting guests through the process in a way that feels transparent and welcoming.
Attention to detail and positive judgement are key, but just as critical is your ability to communicate confidently, listen well, and handle sensitive information with care.
This is a fantastic opportunity where you will contribute to the growth and success of The Star.
*Please note that this is a 12-month secondment opportunity*
A few of your responsibilities
Engage in customer interaction and relationship‐based conversations
Provide a hospitality‐first approach,



even in more formal or sensitive discussions
Collect, review, and document customer information, ensuring completeness, accuracy, and alignment with customer profiles
What are we looking for
Interest in growing knowledge around the Source of Wealth processes, risk and regulatory requirements
Exceptional written and verbal communication skills
Experience engaging with premium guests, and sensitive conversations
High attention to detail, ability to maintain confidentiality and demonstrate integrity
Knowledge of AML/CTF, KYC, SOW, and SOF concepts
Currently hold a NSW CE (Casino Employee) license
Able to work a 7-day roster, including evenings
Your role will be pivotal in shaping the success of our Gaming Operations at The Star.
Join us in making a difference.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
What we can offer you
Complimentary meal on site every day including hot meals, sandwich bar and more
Competitive Hourly rate, plus penalty rates for weekends and public holidays
Discounted parking + other transport options
Up to 30% discounts across award winning restaurants and accommodation
Career development, training, and courses via The Star – limitless career opportunities
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus including Multicultural, Gender,



Aboriginal & Torres Strait islander and LGBTQI+
Our Culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know contributes to exceptional guest experiences, a great place to work for our team members, and positive outcomes for our communities.
We believe in authenticity and embody our Company values:
Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.
We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique wellbeing needs.
The Star was awarded the
WGEA Employer of Choice for Gender Equality Citation ********)
and was recognised as a
**** GOLD Employer by the Australian Workplace Equality Index (AWEI)
, which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
Advertised:
05 Aug **** AUS Eastern Standard Time
Applications close:
31 Aug **** AUS Eastern Standard Time
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
#J-*****-Ljbffr

📌 Customer Outreach Analyst (New South Wales)
🏢 The Star Ent Group
📍 New South Wales