AtCertis Security Australia, our mission is to make our worldsafer,smarterand better.
As Australia's only nextgeneration security companyoperatingat scale, we protect some of the nation's most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.
Job Impact
As a Control Room Operator, you'll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time.
Your quick thinking and attention to detail will help keep people, assets, and operations protected while ensuring everything runs smoothly behind the scenes.
About the role
This is a fast-paced, tech-driven role where you'll be working in a control room environment managing CCTV, alarms, and access control systems.
You'll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively.
No two shifts are the same—you'll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach.
Job Location:Sydney CBD
Contract: Permanent full time
Pay Rate:SSIA Level 4
Shift Pattern:DayandNightshift
Key responsibilities:
Primary dutiesinclude and not limitedto:
Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
Coordinate incident response, including escalating issues and communicating with on-site teams
Maintain accurate logs, reports, and system records for all security activities
Manage multiple systems in a fast-paced environment while maintaining strong situational awareness
About You
Must haveSecurity Licence,Classification 1A(Unarmed Guarding) & 1E (Monitoring Centre Operator)




Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
Ability to clear an Australian Police Check
Strong attention to detail with the ability to monitor multiple systems at once
Strong communication and customer service skills
Ability to remain calm and professional in busy retail environments
Good observation skills and confidence to manage and de-escalate incidents
Why join Certis
Work within Australia'smost secure and sensitive environments
Be part of ahightrust, clearance-based workforce
Access ongoing training, careerpathwaysand professional development
Operate in a valuesdriven organisation that prioritises integrity and accountability
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.
We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.
Certis Security Australia – Master Licence Details
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📌 Control Room Operator (New South Wales)
🏢 Certis Group
📍 New South Wales