Customer Service Representative – Tamworth Role Snapshot
Role title
Role title Customer Service Representative – Tamworth
Organisation
Organisation Department of Customer Service
Location
Location Tamworth & North West NSW
Job reference
Job reference req*****
Work type
Work type Part time
Grade
Salary Starting salary $74,118 plus superannuation and leave loading
Application requirements are the documents and written responses used to check whether an application is complete.
Page and word limits matter because the panel can screen out an application that does not follow the stated format.
Application Requirements For Customer Service Representative – Tamworth
Current resume
Cover letter showing your experience and how you meet the focus capabilities in the role description
Essential role requirements and work conditions
Satisfactory national criminal record check
Availability for a six-day operating roster, including every second Saturday
Availability for a minimum of 20 hours per week, with four-hour minimum shifts
NSW Government Candidate Requirements
The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role.
Compare them with the official role description and its focus capabilities before you submit.
Candidate Requirements For Customer Service Representative – Tamworth At Department of Customer Service
Candidate evidence area
How to demonstrate it




Complex customer enquiriesChoose an example where the customer needed more than a quick answer.
Explain how you confirmed the issue, found reliable information and guided the customer through the next step.
Using multiple systems accuratelyShow how you navigated systems, checked details and maintained accurate notes while continuing to communicate with the customer.
Privacy and professionalismDescribe the controls you used when viewing, discussing or recording confidential information in a customer-facing setting.
Resilience in a busy service environmentUse an example involving queues, high call volume or competing customer needs.
Explain how you stayed composed and supported the wider team.
Example Application Structure For Customer Service Representative – Tamworth
This application requires a resume and cover letter focused on the role's customer-service capabilities.
No maximum cover-letter length is stated, so keep the letter within two focused pages.
The structure below shows how to connect private-sector service experience with the requirements of a Service NSW role.
What to include
Opening paragraphName the role,



give a concise summary of your relevant experience and state the value you can bring to this specific work.
Complex customer enquiriesChoose an example where the customer needed more than a quick answer.
Explain how you confirmed the issue, found reliable information and guided the customer through the next step.
Using multiple systems accuratelyShow how you navigated systems, checked details and maintained accurate notes while continuing to communicate with the customer.
Privacy and professionalismDescribe the controls you used when viewing, discussing or recording confidential information in a customer-facing setting.
Resilience in a busy service environmentUse an example involving queues, high call volume or competing customer needs.
Explain how you stayed composed and supported the wider team.
Closing paragraphConfirm your interest, link your evidence back to the role and state your availability to complete the recruitment process.
What the panel will want to see in your examples
Clear communication with customers who have different needs
Accurate work across several systems and service channels
Responsible handling of confidential information
Reliable performance during busy or changing service periods
Help With Your Customer Service Representative – Tamworth Application
Before submitting, compare your examples with the full role description and complete every field in the online application.
You can use Team 3Thirty's free NSW Government cover letter template to organise your evidence.
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📌 How To Apply For Customer Service Representative – Tamworth (New South Wales)
🏢 Team 3Thirty
📍 New South Wales