Senior Solutions Support Engineer at Unilink Software - Australia.
About the role
Unilink is looking for a proactive and customer-oriented Senior Solutions Support Engineer to enhance our support for clients in the justice sector.
This position involves providing exceptional technical assistance and customer service across our software offerings, with a focus on integrating AI solutions to boost efficiency, security, and rehabilitation results.
Key facts
Location: Adelaide CBD, Adelaide Engagement: Permanent Team: Solutions Support Team
What you'll do
Provide technical support and guidance to clients utilizing our software suite.
Collaborate with internal teams to address and resolve customer issues effectively.
Requirements
Minimum of 5 years of experience in a technical support role, preferably in software or technology.
Robust understanding of AI technologies and their application in real-world scenarios.




Excellent communication skills, both written and verbal, to interact with customers and team members.
Proven problem-solving abilities and a customer-first mindset.
Nice to have
Experience in the justice sector or related fields.
Familiarity with software development processes and methodologies.
Skills & tools
Proficient in troubleshooting software issues and providing solutions.
Knowledge of customer relationship management (CRM) tools and ticketing systems.
Familiarity with programming languages such as Python or Java is a plus.
Practical notes
Applicants must be eligible to work in Australia.
Competitive salary and benefits package offered.
Interested candidates should submit their applications by the specified deadline.
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📌 Senior Solutions Support Engineer (Adelaide)
🏢 Unilink Software -Australia
📍 Adelaide