HOYTS Group is seeking a Guest Experience Assistant Team Lead to guide a team of guest experience agents across Zendesk, phone, email and more. You'll report to the Guest Experience Team Lead and help deliver outstanding service from pre-sale enquiries through post-purchase support.
You'll collaborate cross-functionally with cinemas nationwide, delegate work, coach staff, and drive process improvements while maintaining high standards of customer care and efficiency.
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📌 Guest Experience Team Lead — Coaching, Insights & Service (New South Wales)
🏢 Hoyts Group
📍 New South Wales
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