SKG Services is a nationally recognised organisation with over 50 years of industry expertise. As a leader in premium soft facilities management, we deliver high-quality cleaning, security, and maintenance services across Australia. Our success is driven by our people—skilled professionals who are committed to excellence, accountability, and exceptional service delivery.
About the Role
We are currently seeking an experienced Customer Service Manager (Cleaning Industry) to join our team, managing a portfolio of multiple Queensland sites.
This is an operational role where you will be responsible for ensuring service excellence, strong client relationships, and the effective leadership of in office cleaning teams. You will act as the primary point of contact for clients and play a key role in maintaining SKG's high standards across all sites.
This position is field-based, requiring regular travel between sites.
Previous cleaning industry experience is essential.
Key Responsibilities
Act as the primary point of contact for clients, responding promptly and professionally to enquiries and issues
Build and maintain strong client relationships, ensuring service expectations are met and exceeded
Oversee the day-to-day operations of cleaning contracts, ensuring compliance with contractual and quality standards
Lead, support, and manage on-site cleaning teams, including rostering, performance management, and training




Conduct regular site inspections and audits to ensure service quality and WHS compliance
Ensure adherence to WHS legislation, identifying risks and implementing corrective actions
Manage rosters, consumables, and service delivery timelines
Liaise with suppliers to ensure timely procurement of materials and equipment
Coordinate periodic and ad-hoc cleaning services as required
Maintain accurate records, including site performance, incident reports, and client feedback
What You'll Bring
Demonstrated experience in a customer service, operations, or management role within the cleaning or facilities management industry
Strong leadership and people management capability
Excellent communication and relationship-building skills
Proven ability to manage client expectations and resolve issues effectively
A proactive, solutions-focused approach
Strong organisational skills and attention to detail
Sound knowledge of WHS requirements and quality standards
A valid driver's licence and willingness to travel between sites
We would love to hear from you.
SKG Services is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating an inclusive workplace that values diversity and provides equal opportunity to all, regardless of age, cultural background, sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic.
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📌 Customer Service Manager (Queensland)
🏢 SKG Services
📍 Queensland