We are looking for a highly capable and self-led individual to take ownership of the front office at Smile Connections.
This is a senior position suited to someone who enjoys responsibility, takes pride in running a well-organised environment, and values delivering a consistently high standard of patient experience.
You will play a central role in the day-to-day operation of the practice, ensuring everything runs smoothly, efficiently, and to a high level of consistency.
About Us
Smile Connections is a modern dental practice in Ivanhoe focused on conservative, high-quality care.
We place a strong emphasis on patient experience, clear communication, and a well-structured, supportive working environment.
Our goal is to create a practice that runs calmly, efficiently, and predictably - for both patients and the team.
The practice is conveniently located with tram access nearby, on-site staff parking, and a range of cafés and food options within walking distance.
About the Role
This is a 4-day per week position combining front desk leadership with operational coordination.
You will take ownership of the front office and play a key role in maintaining a well-run, organised, and patient-focused practice environment.
This role suits someone who enjoys being relied upon and takes satisfaction in ensuring things run properly day-to-day.
Key Responsibilities
Manage the front desk with professionalism, warmth, and consistency
Ensure a high standard of patient interaction at every touchpoint
Practice Coordination




Oversee appointment scheduling using D4W with strong awareness of clinical flow
Support daily efficiency and minimise gaps or disruptions
Coordinate communication, follow-ups, and treatment discussions
Maintain a consistent and thoughtful patient journey
Operations & Organisation
Maintain structured systems and workflows across the front office
Liaise with labs and external providers
Support recall systems and ongoing patient communication
Identify opportunities to improve efficiency, organisation, and workflow
Contribute ideas and take initiative to strengthen daily operations
What We Are Looking For
Robust familiarity with D4Web (preferred)
Highly organised with strong attention to detail
Confident communicator with patients and team
Self-motivated with a strong sense of ownership
Calm, solutions-focused approach
This role suits someone who naturally takes initiative and enjoys being trusted to manage their responsibilities.
What We Offer
4 day working week
Convenient Ivanhoe location (train access + staff parking)
Cafés and food options within walking distance
Supportive, well-structured working environment
A practice that values quality over volume
Opportunity to take ownership of your role
Structured performance and salary review at 3 months
Discretionary bonus based on overall contribution
$72,000 - $78,000 depending on experience, with progression based on performance.
If you are someone who values organisation, consistency, and takes pride in running a well-managed front office, we would love to hear from you.
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📌 Senior Dental Receptionist/ Practice Coordinator (Melbourne)
🏢 Smile Connections
📍 Melbourne