Ashdown People in Sydney CBD is seeking an Admin Support Officer - Triage to deliver high quality first contact customer service by managing Level 1 enquiries and complaints through intake, triage and administration.
You will identify issues, apply eligibility criteria, provide transparent information and guide customers to appropriate pathways, including escalation to Level 2/3 or referrals.
You will create accurate case records in CRM, meet contact centre standards, follow SOPs, and support
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📌 First-Contact Triage & Support Officer (Sydney Cbd) (New South Wales)
🏢 Ashdown People
📍 New South Wales
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