Customer Relations Officer Role Snapshot
Role title
Role title Customer Relations Officer
Organisation
Organisation NSW Police Force
Location
Location Surry Hills
Job reference
Job reference ****BCEM
Work type
Work type Full-Time
Grade
Salary $102,936 to $113,579 plus superannuation and annual leave loading
Application Requirements For Customer Relations Officer
Current resume
Responses to 2 targeted questions, maximum 500 words per response, completed in the online text boxes or attached as a separate document
Provide an example of when you have designed and developed a professional, engaging, and informative customer focused document.
Describe a time you resolved a challenging customer enquiry that required an explanation of complex information.
Essential role requirements and work conditions
Australian citizenship, Australian permanent residency or New Zealand citizenship
National Police Check
Ability to obtain and maintain the security clearance determined by the NSW Police Force
NSW Government Candidate Requirements
The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role.
Compare them with the official role description and its focus capabilities before you submit.
Candidate Requirements For Customer Relations Officer At NSW Police Force
Candidate evidence area
How to demonstrate it
Customer-focused document designUse a document with a defined audience and purpose.
Explain how you gathered requirements, structured complex content, checked accuracy and measured whether the document worked.
Resolving complex enquiriesDescribe a challenging enquiry where the customer needed a clear explanation.
Show how you clarified the issue,



translated technical information and reached an appropriate resolution.
Written advice and quality controlDemonstrate how you checked tone, facts, accessibility and approvals before information went to customers or stakeholders.
Sensitive stakeholder communicationChoose an example involving health, safety, claims or another sensitive subject and explain how you balanced empathy, accuracy and procedural requirements.
Example Application Structure For Customer Relations Officer
This application requires a two-page cover letter plus two targeted responses supported by a current resume.
Each targeted response has a maximum of 500 words.
The structure below shows how to use the questions for detailed evidence and the cover letter for overall role fit.
What to include
Opening paragraphName the role, give a concise summary of your relevant experience and state the value you can bring to this specific work.
Customer-focused document designUse a document with a defined audience and purpose.
Explain how you gathered requirements, structured complex content, checked accuracy and measured whether the document worked.
Resolving complex enquiriesDescribe a challenging enquiry where the customer needed a transparent explanation.
Show how you clarified the issue, translated technical information and reached an appropriate resolution.
Written advice and quality controlDemonstrate how you checked tone, facts, accessibility and approvals before information went to customers or stakeholders.




Sensitive stakeholder communicationChoose an example involving health, safety, claims or another sensitive subject and explain how you balanced empathy, accuracy and procedural requirements.
Closing paragraphConfirm your interest, link your evidence back to the role and state your availability to complete the recruitment process.
Responses to targeted questions
Give each question its own STAR example.
Use the situation and task briefly, then devote most of the response to your decisions, actions and result.
What a strong response would include
Provide an example of when you have designed and developed a professional, engaging, and informative customer focused document.
Use a document with a defined audience and purpose.
Explain how you gathered requirements, structured complex content, checked accuracy and measured whether the document worked.
Describe a time you resolved a challenging customer enquiry that required an explanation of complex information.
Describe a challenging enquiry where the customer needed a clear explanation.
Show how you clarified the issue, translated technical information and reached an appropriate resolution.
What the panel will want to see in your examples
A professional document designed around a real customer need
Clear translation of complex information
Accuracy, accessibility and appropriate quality controls
A service result that demonstrates the value of your communication
Help With Your Customer Relations Officer Application
Before submitting, compare your examples with the full role description and complete every field in the online application.
You can use Team 3Thirty's free NSW Government cover letter template to organise your evidence.
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📌 How To Apply For Customer Relations Officer (New South Wales)
🏢 Team 3Thirty
📍 New South Wales