Melitta Professional Coffee Solutions Australia – Sydney CBD NSW
Join Our Team as Senior Service Technician - Help Us Bring Great Coffee to Life
For us, coffee is more than just a drink it's our passion.
Who We AreMelitta is a family-owned German company with a rich tradition and a long-term view.
Sustainability, reliability and appreciation shape how we think and act every day.
We:
Focus on quality and long-term success
Set high standards for our products and ourselves
Act as a trustworthy, principled, and solution-oriented partner for our customers and stakeholders
If you're looking for a stable company with strong values and a passion for coffee, this could be your next step.
Your Role:As ourSenior Service Technician,you'll be a key technical contact for IC... the local organization.
In this role, you will:
Execute Service orders as received by central planning team.
Perform Installation and commissioning of coffee machines.
Perform operator training on the coffee machine and attachments.
Prepare coffee recipes and machine programming.
Perform Planned Maintenance on coffee machines.
Perform Reactive Maintenance.
Prepare technical reports (customer service report) for each service order.
Ensures first level support for the local field service.
Ensures practical training of technicians in the field.
Technically guidance of technicians including guided visits.
Ensures best-practice-sharing between technicians.
Ensures high quality issues to headquarters.
Supports service initiatives by account managers, customers, service technicians and partners.
Ensures service concept is maintained in the field.
Employes train-the-trainer concept.
Provide recommendations of product improvement.
Provide explicit feedback to customer on reason for service visit.




Participates After-hours on-call roster.
Participation in training, conferences, and trade fairs.
Communicator to ICs team.
About YouApprenticeship in mechanical and/or electrical trade.
Skills in hydraulic, mechanics and electronics.
Advanced skills in standard computer applications.
Skills to train others on the job.
Minimum 3 years' experience as a service technician.
Willingness to travel multiple days at a time.
Customer orientated, friendly, communicative.
Participation in a training course and regular meetings with ICs
Maintains up to date information about all technical developments.
Taking part in a regular Senior Technician meeting with ICs
Taking part in any kind of training update.
What's in It for YouCompetitive Salary Range 95k - 110k + contributions to your super
Access to our EAP wellbeing program
Structured onboarding, support and ongoing training
Full technical training on Melitta coffee machines and systems
Fully maintained Mercedes-Benz Vito service vehicle
Supportive national service team and structured service processes
Ongoing technical support and development
Long-term career growth opportunities within the Melitta Group
Free LinkedIn Learning courses (global partnership)
Employee discounts on Melitta products
*Please note that any certificate/ qualification must be Australian or be validated in Australia
All applicants are required to provide proof of their Right to Work in Australia.
Melitta is strongly committed to ensuring that all recruitment processes support our commitment to treating everyone fairly, drawing from the widest possible pool of talent that reflects the diversity of our communities and supports our journey in creating an inclusive environment where all employees feel they belong.
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📌 Senior Service Technician (New South Wales)
🏢 Melitta Professional Coffee Solutions Australia
📍 New South Wales