You've put in the hard yards, built your skills across different businesses, and mastered your craft.
Now it's time to take the next step and lead your own service department, building systems, developing a team, and creating exceptional customer outcomes.
We are seeking an experienced and technically mindedService & Technical Managerto lead and commercially grow our service department based in Nunawading.
This role is responsible for the leadership, development and profitability of the service function, ensuring the delivery of high-quality technical support and customer service while building scalable systems and processes across the business.
Working closely with a small team, you will oversee service operations, contractor networks, preventative maintenance programs and service performance, while driving continuous improvement across the department.
Key Responsibilities
Service Department Leadership
Lead and manage the service department to ensure high standards of customer support and service delivery
Develop and maintain efficient service workflows and operational processes
Monitor service response times, job completion and department performance metrics
Support and guide the Service Coordinator in day-to-day operations
Service Profitability
Develop and manage a profitable service cost centre across labour, spare parts and freight
Monitor service margins and identify opportunities to improve profitability
Review labour rates, contractor costs and pricing structures
Ensure efficient invoicing and cost recovery processes
Preventative Maintenance Programs
Develop and manage preventative maintenance programs for customers
Work closely with the sales team on post-sale maintenance agreements
Improve program performance, retention and customer engagement
Contractor & Service Network Management
Build and maintain a strong national contractor network
Oversee contractor onboarding, training and performance
Ensure compliance documentation is maintained
Coordinate contractor training,



technical updates and service bulletins
Manage contractor consignment stock arrangements and replenishment processes
Warranty & Supplier Management
Oversee warranty claim processes and supplier recoveries
Manage relationships with equipment manufacturers regarding service issues and technical updates
Ensure service standards align with supplier expectations and customer requirements
Customer Service & Continuous Improvement
Ensure industry-leading customer support and service outcomes
Manage escalated service issues and complex technical cases
Identify and implement improvements to service systems, workflows and technology
Develop and document best-practice service procedures within company SOPs
About You
You are a proactive and solutions-focused leader with strong operational and commercial capability.
You thrive in a fast-paced environment and are passionate about building high-performing service operations.
Skills & Experience
Proven experience as a Service Technician or a background in electrical or technical services.
Strong leadership and team management capability
Commercial understanding of service profitability and cost control
Experience managing contractor networks and service operations
Solid organisational and operational management skills
Technical understanding of equipment and service processes
Excellent problem-solving and customer relationship management skills
Ability to manage competing priorities and drive continuous improvement
What We Offer
Opportunity to lead and shape a growing service department
Supportive and collaborative team environment
Long-term career growth within a specialised industry
A varied and hands-on leadership role
Ongoing development and continuous improvement opportunities
Why Join Us?
You'll be joining a close-knit, high-performing team where your contribution directly impacts customer satisfaction, operational performance and business growth.
This is an opportunity to build and lead a scalable service operation while making a genuine impact within the business.
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📌 Service & Technical Manager (Melbourne)
🏢 Meris Food Equipment
📍 Melbourne