Customer Service Lead - Health and Wellness
Own the customer experience across Australia's house of natural wellness brands
Full time
Hybrid & flexibility on offer
AboutNuchev
Nu chev is a proudly Australian-owned, ASX-listed health company (ASX: NUC) and the house behind trusted wellness brands including Oli6®, BrauerTM, Skin Physics®, Rapid LossTM and Bio-Practica®. Guided by science, care and integrity, our products support health across life stages and reach customers across Australia and Asia through grocery, pharmacy, online and practitioner-clinic channels.
Behind every channel is a customer who expects care, accuracy and a helpful experience. As Customer Service Lead, you'll ensure our practitioner, retail, pharmacy, distributor and consumer customers are looked after brilliantly every day.
About the role
Reporting to the Head of Operations, you'll own customer service across Nuchev's channels — from enquiries and order processing to online account support, event registrations, CRM updates and complaints.
You'll triage customer matters, resolve what you can within approved guidelines, and expand when needed. Working with Sales, Supply Chain, Quality, Marketing and Technical teams, you'll also help improve processes and ways of working as Nuchev grows.
This is a senior, hands‐on role for an experienced operator who can quickly make the function their own.
Whatyou'llbe doing
Deliver outstanding service across phone, email, website enquiries and customer portals, ensuring shared inboxes are actioned within agreed service levels
Process sales orders and transactions accurately in the ERP system, and keep customer records and follow‐ups up to date in CRM
Support retail, pharmacy, wholesale and distributor accounts with orders, stock availability, pricing, credits, returns and backorder updates
Help healthcare practitioners onboard to our online ordering platform and coordinate practitioner education and training events




Respond to consumer enquiries, manage complaints professionally, and elevate product‐quality, adverse‐event or food‐safety matters in line with procedures
Monitor service trends and drive continuous improvement across systems, processes and ways of working
Whatyou'llbring
Proven experience in customer service, support or operations within a busy, multi‐channel environment
Strong understanding of enquiry management, order processing, complaint handling, follow‐up and escalation
The ability to work independently, exercise sound judgement and contribute quickly with minimal supervision
Excellent communication and organisation skills, with the ability to manage multiple priorities and strong attention to detail
Experience with ERP and CRM systems, and confident Microsoft Office skills (Outlook, Excel, Teams)
A warm, professional, customer‐first approach and ability to build positive relationships
Experience in healthcare, pharmaceutical, pharmacy, nutritional products,foodor FMCG
Exposure to regulated industries (TGA-listed complementary medicines, infantnutritionor food products)
Experience supporting healthcare practitioners, pharmacy, wholesale,retaileror distributor customers
Familiarity with online ordering platforms, customer portals or eCommerce, plus complaint and quality escalation processes
Whyyou'lllove it here
Purpose you can get behind — help families and practitioners access trusted wellness products
Real ownership — a senior role with autonomy to run and improve the function
Grow with us — join an ASX‐listed Australian company with momentum across Australia and Asia
Flexibility — full‐time Monday to Friday, with hybrid work and flexibility available
A central, well‐connected base — up-to-date South Melbourne offices at Level 9, 5 Bowen Crescent
Nuchev is anequal-opportunityemployer. We welcome applicants from all backgrounds and are committed to building an inclusive workplace.
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📌 Customer Service Lead - Health And Wellness (Melbourne)
🏢 Nuchev
📍 Melbourne