We are excited to announce we are accepting applications
Contact Centre Operators
to join our dynamic team at Nucleus Network on a casual basis. These roles are known internally as
Recruitment Officers
.
The Recruitment Officer is a call centre-based role that involves speaking with people interested in potentially taking part in clinical trials and supporting their potential enrolment into studies.
There are multiple ongoing casual positions, with a shift pattern between the hours of 7:00am - 7:00pm Monday to Friday, and 9:00am - 5:00pm on weekends.
As the only global phase 1 clinical trials specialist with facilities in Australia, the USA and the UK, we are committed to "advancing medicine and improving lives" by attracting exceptional talent.
Since our founding in ****, Nucleus Network has successfully conducted over **** phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan, and China.
Our organization is characterized by our core values, outstanding work culture, dedication to staff development, and commitment to providing an optimal work environment.
Join us on this exciting journey of growth and gain world-class experience working with some of the most innovative biotechnology and pharmaceutical companies globally.
Key responsibilities
Handling inbound and outbound calls with potential participants
Minimum six months experience in a contact centre




Assisting eligible participants by conducting phone screening questionnaires based on the clinical studies requirements
Inbound and outbound calls – up to 40 + calls per day
Selecting trials for participants based on eligibility criteria
Build excellent rapport with existing and current participants
Booking appoints and updating the participant database
Requirements
Medical research/clinical operations experience would be advantageous
Call center experience is preferable
Must have excellent time management skills with an ability to work in a fast-paced environment
Able to work independently and effectively in a team
Maintain a professional level of confidentiality
Meet set targets and KPI's
Meaningful Impact
-'advancing medicine, improving lives'of people around the world
Professional Growth Opportunities
-We believe in investing in our employees' development
Employee Recognition
-Your hard work and achievements will be recognised and rewarded
Employee Wellness Initiatives
-We prioritize the health and wellbeing of our employee
At Nucleus Network we are committed to creating a supportive and inclusive space where every individual feels they can be their full selves. Our policy applies to all aspects of employment, including our hiring and selection process. We are an equal opportunity employer; seeking people from all life stages, backgrounds and life perspectives. Our focus are people who embody our values of care, collaboration and innovation.
For further information about Nucleus Network, please go to
#J-*****-Ljbffr

📌 Contact Centre Officer (Casual) (Queensland)
🏢 Nucleus Network
📍 Queensland