Experienced Disability Support Worker (Mental Health & Psychosocial Support)
Join a boutique Registered NDIS Provider where quality always comes before quantity.
At
My Access Care Australia (MACA)
, we believe exceptional disability support is built on trust, consistency and genuine relationships.
We're not a high-volume provider focused on rushing through shifts. We're a growing Registered NDIS Provider committed to delivering personalised, high-quality supports that genuinely improve people's lives.
We're looking for an experienced Disability Support Worker who shares our values and takes pride in delivering professional, person-centred support to participants living with complex mental health conditions, psychosocial disabilities, intellectual disability, acquired brain injury and physical disabilities.
If you're passionate about making a meaningful difference, enjoy working independently and value quality over quantity, we'd love to hear from you.
About the Role
This role involves supporting NDIS participants within their homes and throughout the community to achieve their goals while promoting independence, dignity and choice.
No two days are the same.
Depending on participant needs, your responsibilities may include:
Personal care and daily living assistance
Community access and social participation
Transport to appointments
Shopping and meal preparation
Domestic assistance
Medication prompting (where appropriate)
Building daily living and independent living skills
Emotional support and therapeutic engagement
Supporting participants experiencing psychosocial disability and mental health challenges
Following individual support plans, risk assessments and Positive Behaviour Support Plans
Maintaining accurate progress notes, incident reports and documentation
Working collaboratively with Support Coordinators, Recovery Coaches, Allied Health professionals and families
What Makes MACA Different?
At MACA, our Support Workers are highly valued professionals—not just another number.
Working for a Registered NDIS Provider committed to best practice




Strong clinical governance and quality systems
Comprehensive induction with our experienced senior team
Ongoing mentoring and support
Consistent participants where possible to build genuine long-term relationships
Support from experienced Support Coordinators and Recovery Coaches
Opportunities for professional development
A collaborative, respectful and supportive workplace
A culture focused on participant outcomes rather than simply filling shifts
Qualifications & Compliance
Certificate III or IV in Individual Support, Disability, Mental Health or equivalent
Current NDIS Worker Screening Check
NDIS Worker Orientation Module - 'Quality, Safety and You' Certificate of Completion (completed within the last 12 months or willingness to obtain)
Current Victorian Driver Licence
Reliable, comprehensively insured vehicle suitable for community access
Current First Aid (HLTAID011) and CPR
Current Working with Children Check (or willingness to obtain)
National Police Check (if required)
Current rights to work in Australia
Experience
You will have a minimum of two years' experience supporting people living with disability, mental illness or psychosocial disability.
You'll also demonstrate experience in:
Personal care
Community access
Supporting participants with complex mental health needs
Working independently
Managing challenging situations professionally
Working within the NDIS Practice Standards and Code of Conduct
Delivering person-centred supports
Skills & Attributes
We're seeking someone who is:
Compassionate and genuinely participant-focused
Reliable, honest and accountable
Emotionally mature and resilient
Calm under pressure




Professional in their communication
Organised and self-motivated
Able to identify and manage risks appropriately
Confident using mobile technology and electronic care management systems
Able to work autonomously while contributing positively to a team-oriented team
Highly Desirable Experience
Experience supporting participants living with:
Psychosocial disability
Acquired Brain Injury (ABI)
Physical disability
Diabetes
Continence support
Trauma-informed practice
Our Recruitment Process
We're committed to employing the right people—not simply filling positions.
Successful applicants will participate in:
Telephone screening
Face-to-face interview
Reference checks
Verification of qualifications and compliance documentation
Comprehensive induction alongside our senior Support Coordinator/Support Worker before independently supporting participants
Please Apply Only If You Can Answer "Yes" to the Following
I have at least two years' disability support experience
I currently hold an NDIS Worker Screening Check
I have my own reliable, comprehensively insured vehicle
I am comfortable providing personal care
I can confidently support participants with psychosocial disability or mental health conditions
I take pride in writing detailed, accurate shift notes
I genuinely enjoy building long-term relationships with participants
About My Access Care Australia
My Access Care Australia is a Registered NDIS Provider currently delivering high-quality disability supports across Melbourne and throughout Victoria.
Our services include:
Support Coordination
Psychosocial Recovery Coaching
Community Access
Personal Care
Household Tasks
Travel & Transport
Daily Living Assistance
Everything we do is guided by participant choice, dignity, respect and quality.
If you're looking for a workplace where your professionalism is recognised, your contribution genuinely matters and your work changes lives, we'd love to hear from you.
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📌 Experienced Disability Support Worker (Mental Health & Psychosocial Support) (Melbourne)
🏢 My Access Care Australia
📍 Melbourne