Nelnet International delivers education and commerce platforms across the education, government, and healthcare sectors. We're looking for a Customer Support Representative to join our Xetta team.
Xetta helps organisations centralise commerce, streamline reconciliation, reduce security and compliance risk, and access powerful reporting and analytics.
Who are we?
Nelnet International delivers education and commerce platforms across the education, government, and healthcare sectors. We're looking for a Customer Support Representative to join our Xetta team.
Xetta helps organisations centralise commerce, streamline reconciliation, reduce security and compliance risk, and access powerful reporting and analytics.
About the role
This isn't a typical support desk. Xetta's Managed Services team administers the software on behalf of our customers — universities, colleges, and schools — handling the detailed setup work so their teams can focus elsewhere.
As the central point of contact for Managed Services customers, you'll process emailed requests through a Zendesk queue: setting up and maintaining events, merchandise, users, and transactions within the product. Because customers need frequent changes and updates, the work is steady, repetitive, and detail-heavy — best suited to someone patient, methodical, and highly attentive to detail.
You'll also assist with testing and quality assurance for managed upgrades and new product features, and may have opportunities to help with customer webinars or support training sessions, remotely or onsite.
This is an entry-level role with genuine room to learn,



develop your skills, and progress within the team.
Why choose us?
Work from home, hybrid, or in the office — you choose
A fun, vibrant, and supportive team with a collaborative open office space
Meaningful work supporting the education sector
Monday to Friday operating hours
Full training and ongoing support
A paid day off for your birthday!
Genuine opportunities to grow and progress within the team
What your day will look like
Processing customer requests submitted by email through our Zendesk queue
Setting up and administering customer events, merchandise, users, and transactions within the product
Assisting with testing and quality assurance for managed upgrades, bug fixes, and current product features
Escalating complex issues and supporting the Customer Services team as directed
Maintaining appropriate privacy, confidentiality, and sensitivity
Assisting with proactive initiatives, customer webinars, and training sessions as opportunities arise
About you
Previous customer service experience
Strong digital literacy
Basic understanding of HTML (useful for formatting online forms and events)
Customer-focused, with patience and empathy
Comfortable with repetitive, detail-driven work and frequent change requests
High attention to detail
Good communication, language, and numeracy skills
Able to multitask and prioritise workload effectively
Reliable, punctual, and positive with co-workers
Highly desirable
Experience in a banking or university/school finance setting
Experience with Zendesk
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📌 Customer Support Representative I - Xetta (Victoria)
🏢 Nelnet International
📍 Victoria