Lead with compassion. Empower through action.
Tradewind Australia is partnering with a community-based Domestic & Family Violence support service to recruit for a compassionate & resilient locum practioner within the Mackay region.
Step into a pivotal role delivering high-quality crisis response and ongoing support to vulnerable families. If you thrive in a dynamic environment and are committed to advocate for women and child well-being, we want to hear from you.
Position Overview
This position will provide place based and outreach case management support to women and women with children who have experienced and/ or are currently experiencing family violence. The role also encompasses the delivery of assessment and crisis response.
The role will be in instrumental in delivering high quality, secure and effective family violence and child well-being responses to those seeking support, safety, and recovery.
ROLE RESPONSIBILITIES
Effective relationships are established with clients that encourage self-determination and participation and uphold the principles of the National Family Violence Model of Care.
Case management support is provided to clients in accordance with TSA case management models and standards of practice
Ongoing assessment is made of the client's issues, needs and circumstances from initial intake to exit
Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
Case plans are implemented and actively led by the participant
Clients are assisted to access holistic support services and establish community connections, and where needed are assisted through advocacy with service providers
Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
Risks to clients,



staff and TSA are identified and bought to the attention of the Team Leader as soon as possible
Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
Key performance indicators are met in accordance with outcome measurement timeframes
Participation in an on-call roster
QUALIFICATIONS AND EXPERIENCE
A tertiary qualification in Social Work or equivalent (Human Services, Psychology, Graduate certificate in Family Violence) is essential.
Experience working in the family violence sector is desirable.
Experience in specialist family violence and/ or child wellbeing work is highly desirable
Demonstrated case management experience and skills
Highly developed time management and work prioritisation skills with an ability to work autonomously with minimal supervision required
Advance computer skills including experience in data and record management
CAPABILITIES OF THE IDEAL CANDIDATE
Act Ethically & with Integrity
Supports a culture of integrity and professionalism
Represents the organisation in an honest, ethical and professional way
Helps others to understand their obligations to reflect expected standards of behavior and codes of conduct
Display resilience
Is flexible, adaptable and maintains appropriate self-care
Constructively raises and works through issues and challenges and seeks alternative solutions
Keeps control of own emotions and remains calm in the face of challenging situations
Displays an optimistic approach to work
Show Respect
Recognises and respects differences in culture, style and viewpoint
Responds in culturally appropriate ways
Acknowledges and is responsive to diversity of experiences, perspectives, values and beliefs
Minimises and resolves tensions in the workplace




Encourages others to contribute inputs
Uses non-verbal skills to create opportunities for others to be heard
Anticipates and addresses key areas of interest for the audience and adapts accordingly
Tailors communication to the audience
Clearly explains complex concepts and arguments to create shared understanding with individuals and groups
Creates opportunities for others to contribute to discussion and debate
Causes understanding in others by developing logical and well-reasoned arguments
Writes fluently in a range of styles and format
Supports others in challenging situations and acknowledges outcomes that were achieved by effective collaboration
Proactively contributes to a positive team spirit
Engages with others to share information and solve issues and problems jointly
Focus on People We Serve
Is mindful of the impact of own role on those TSA serves in the community
Provides service appropriately and responsively to the needs of people
Recognises the need for referral and takes appropriate action
Advocates and negotiates effectively for people
Confirms satisfaction with services and addresses or escalates complaints
Diversity and Inclusion
Works to create a culturally safe, welcoming and inclusive workplace
Recognises and respects differences in culture, style and viewpoint
Responds in culturally appropriate ways; particularly when working with:
Aboriginal and Torres Strait Islander people,
people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
people with a culturally or linguistically diverse background
REQUIREMENTS OF THE ROLE
Relevant child protection requirements are obtained - Blue Card QLD
A national police record check is required
Evidence of qualifications
Current Queensland Drivers Licence
Compulsory Code of Conduct, WHS and Bullying and Harassment training modules are completed and up to date.
Ready to make a genuine, lasting impact?
If you are passionate about advocating for safety and empowering women and children, we would love to hear from you.
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📌 Specialist Family Violence Practitioner (North Mackay)
🏢 Tradewind
📍 North Mackay