Turn your passion for RC and hobby products into a rewarding career with one of Australia's leading hobby retailers.
Hobbies Direct is looking for an enthusiastic Sales & Customer Service Representative to join our growing team in Geelong.
This is a varied role combining retail customer service, product advice and proactive wholesale sales. You'll help hobbyists find the right products while supporting and growing our network of hobby shops and specialty retailers across Australia.
The ideal person will be a confident communicator who enjoys helping customers, building relationships and identifying sales opportunities. Knowledge of RC vehicles and hobby products would be highly regarded, but a genuine interest and willingness to learn are just as important.
About the role
You'll work across customer service, retail sales and wholesale account development.
Customer service and retail sales
Respond to customer enquiries by phone, email and live chat
Provide helpful product advice, recommendations and basic troubleshooting
Assist customers with orders, delivery tracking and website navigation
Recommend suitable parts, accessories and upgrades
Deliver friendly, accurate and timely customer service
Wholesale sales and account development
Reach out to potential wholesale customers, including hobby shops and specialty retailers
Build strong, long‐term relationships with new and existing wholesale accounts
Introduce customers to relevant products, new releases and sales opportunities
Keep wholesale customers informed about stock availability and pricing
Process wholesale orders and provide priority account support
Gather feedback to help improve our wholesale offering and product ranges




Order support and administration
Assist with special orders, backorders and order changes
Collect initial information for warranty and product claims
Maintain accurate customer, account and order records
Work closely with our retail, warehouse, purchasing, customer service and warranty teams
What we're looking for
Experience in customer service, retail sales or a similar customer-facing role
Confidence communicating with customers over the phone and in writing
An interest in proactive sales, account management or B2B relationship building
Knowledge of RC vehicles, spare parts and hobby products, or a strong willingness to learn
Strong organisational skills and attention to detail
The ability to manage competing priorities in a rapid-paced environment
A calm, professional and solutions-focused approach
A positive attitude and willingness to contribute as part of a growing team
About Hobbies Direct
Hobbies Direct is a family‐owned Australian retailer and wholesaler based in Geelong. We offer an extensive range of RC cars, boats, planes, drones, tanks, model kits, spare parts and hobby products.
Our business continues to grow, and we're passionate about providing hobbyists and retailers with excellent products, knowledgeable advice and outstanding customer service.
You'll be joining a close and passionate team that genuinely enjoys the hobby industry and takes pride in helping our customers.
Applicants must currently have the legal right to work in Australia. Employer sponsorship is not available for this position.
If you love RC products, enjoy helping customers and would like to work in a fun environment with a close and passionate team, we'd love to hear from you.
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📌 Hobbies Direct Sales & Customer Service Representative (Victoria)
🏢 Hobbies Direct
📍 Victoria