Operational Duty Manager - Large-Scale & Multi-Venue
Rare industry balance - 5 weekends on / 4 weekends off
Exposure to complex operations with strong development pathways
About Us
Bankstown Sports Club is one of Australia's leading hospitality, entertainment, and gaming destinations. The Club welcomes tens of thousands of members and guests each week across food & beverage, gaming, events, and large-scale venue operations.
About the Role
Bankstown Sports Club is seeking a high-energy and switched-on
Duty Manager
to join our leadership team in a large-scale, high-volume hospitality environment.
This is a hands-on role where you will act as the on-shift escalation point, overseeing the smooth operation of our venue during trade. You will lead from the floor, manage risk, control venue flow, and support multiple departments including Food & Beverage, Gaming, Events, and Car Park operations.
Reporting directly to the Senior Duty Managers, you will make real-time operational decisions, lead large teams, and ensure service standards, safety, and compliance are met at all times.
Key Responsibilities
On-shift escalation point for operational and customer issues
Day-to-day operational management of a large, multi-outlet venue
Control floor flow and staffing during peak trade
Lead and coordinate multiple departments on shift
Reallocate staff and resources to meet business demands
Manage contractors, including cleaning services




Resolve difficult customer issues professionally and confidently
Ensure compliance with RSA, RCG, WH&S;, and emergency procedures
Lead teams through high-volume and fast-paced service periods
About You
To succeed in this role, you will bring:
Proven leadership experience as Duty or Venue Manager in a high-volume hospitality, food & beverage, or gaming environment
Experience leading medium to large operations team
Strong resilience and productivity under pressure
Confidence handling escalated and challenging customer situations
Ability to work autonomously and make sound decisions in real time
Robust attention to detail and operational awareness
Flexibility to work day, night, and weekend shifts
Current RSA, RCG and ARCG
Senior First Aid qualification (or willing to obtain)
Gaming experience is highly desirable
Why Join Us & What's in It for You
5 weeks Annual Leave plus additional Wellbeing Leave
Generous daily meal allowance used across the venue
Free, secure underground parking + discounted car washes
Lead in a high-impact role within one of Australia's leading clubs
Exposure to large-scale, complex operations that grow your capability fast
Ongoing leadership development, training, and internal career progression
Reward & recognition programs that value performance
Supported by an experienced, collaborative senior leadership team
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📌 Operational Duty Manager – Large‐Scale & Multi-Venue (Sydney)
🏢 Bankstown Sports
📍 Sydney