XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Summary
We are looking fora hands-on IAM Technical Lead . This role focuses on technicalleadership (non-people management) combined with solid hands-onoperational support across IAM platforms.
The candidate willbe responsible for incident resolution, problem management, and platformstability and proactive service improvement while acting as a SME on key IAM technologies.
KeyResponsibilities
Provide technical leadership for IAM platforms (no peoplemanagement responsibility)
Drive solution design validation, troubleshooting support, andtechnical governance
Act as escalation point for complex IAM issues and integrations
Work hands-on on incidents, service requests, and problemtickets
Perform deep troubleshooting and root cause analysis (RCA)
Support access provisioning issues, PAM onboarding, andintegration failures
Ensure SLA adherence and operational stability
Lead and actively participate in priority incident calls




Provide technical ownership during Major Incident Management (MIM)
Support real-time mitigation and post-incident RCA activities
Act as SME for CyberArk PAM and SailPoint IdentityIQ / IdentitySecurity Cloud
Identify and implement automation and process improvements
Contribute to runbooks, SOPs, and knowledge management
Support audit, compliance, and remediation activities
Required Skills(Must Have)
Strong hands-on experience in:
CyberArk PAM
(Vault, CPM, PSM, PSMP,CCP, Onboarding, Troubleshooting)
SailPoint IIQ / ISC
(provisioning,aggregation, workflows, integrations)
Experience in:
Handling priority incidents and MIM calls
Strong troubleshooting and debugging skills
Preferred Skills(Good to Have)
Experience with Okta (SSO, MFA, lifecycle management)
Knowledge of Jenkins / CI-CD pipelines / automation frameworks
Exposure to Cloud environments (Azure/AWS) and APIs,scripting (PowerShell / REST)
Strong analytical and problem-solving skills
Ability to work in high-pressure incident environments
Good communication and stakeholder management
High ownership and accountability mindset
This is NOT a people management role
Focus is technical leadership + hands-on delivery
Candidate must be comfortable leading from the front duringincidents
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📌 Iam Technical Lead (Melbourne)
🏢 XPT Software
📍 Melbourne