To support Waterform's growth by ensuring incoming enquiries, service report follow-ups, routine account management tasks, and proactive customer check-ins are handled promptly, professionally, and commercially.
This role helps convert service activity into customer confidence, repeat work, small project opportunities, chemical sales, rental opportunities, and long-term service relationships.
The role is primarily Bendigo-based and back-office focused, with future progression opportunities into technical sales, service coordination, engineering or business development.
Position summary
The Internal Sales Role is a customer-facing support role within Waterform, responsible for keeping in regular contact with existing and prospective customers, following up on service activity, supporting sales administration, and identifying opportunities for further work.
The role sits between service delivery, sales, operations, and customers. It is not expected to be a senior technical sales role from day one, but the person must be organised, proactive, commercially alert, and comfortable speaking with customers.
A key part of the role is making sure that no enquiry, service recommendation, customer issue, or follow-up opportunity falls through the cracks.
Key responsibilities
1. Incoming enquiries
Receive, triage, and respond to incoming enquiries, including:
Breakdown or support requests
Chemical supply enquiries
General wastewater treatment questions
Requests for pricing, visits, or further information
Ensure enquiries are logged, followed up, and handed to the right person where required.
2. Service support and follow-ups
Service scheduling and support including:
Assist Operations Manager in service scheduling, travel arrangements, re-tooling and parts supply
Service report follow ups including liason with clients for recommended repairs, consumables or spare parts, chemical adjustments,



equipment issues, compliance risks, operator concerns, further testing, cleaning, or servicing requirements
Contact customers after service visits to confirm they have received the report, understand the recommendations, and determine whether Waterform can assist further.
3. Routine account management
Maintain regular contact with existing Waterform customers to support retention and customer satisfaction.
This may include:
Confirming upcoming maintenance needs
Following up open quotes
Confirming chemical stock levels
Checking whether treatment systems are operating as expected
Identifying pain points before they become urgent
Keeping CRM/account notes up to date
Supporting recurring service, chemical, and rental customers
4. Proactive customer check-ins
Make structured outbound calls and emails to selected customers, including:
Recent service customers
Key recurring accounts
Customers with open recommendations
Customers likely to need chemicals, parts, or further servicing
Customers with known wastewater issues
5. Sales and quote support
Support the sales and service teams with administrative and coordination tasks, including:
Following up quotes
Updating chance registers
Coordinating handover of larger opportunities
Gathering customer information before technical review
Assisting with CRM updates
Supporting customer proposals where required
Tracking small works, service, chemical, and rental opportunities
6. Internal coordination
Work closely with service technicians, operators, account managers, and managers to ensure customer issues are properly understood and actioned.
This includes:
Clarifying service report recommendations
Escalating urgent customer issues
Coordinating with technical staff where specialist input is needed
Ensuring customer commitments are recorded and followed up
Helping convert field intelligence into commercial opportunities
#J-*****-Ljbffr

📌 Internal Sales Representative (Bendigo)
🏢 Waterform Technologies
📍 Bendigo