WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our **** Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.
We're seeking experienced
Customer Managers
to lead our Claims teams. In this pivotal role, you'll lead a team of personal injury claims professionals in guiding them to deliver outstanding customer outcomes. You'll support injured workers on their journey back to work while achieving sustainable results for Queensland employers and strong business performance outcomes.
The Opportunity
In this hands-on leadership role, you'll:
Lead, coach and motivate a team of personal injury claims handlers to deliver high-quality customer and claims outcomes
Own the outcome by managing relationships with a portfolio of industry-aligned customers and stakeholders
Provide expert guidance on statutory and common law claims management and premium issues
Use data and insights to monitor performance, identify trends and drive continuous improvement
Lead confidently through change maintaining engagement, focus and resilience while unlocking what's possible for your team
About You
You're a calm and confident leader who thrives in a fast-paced environment and leads by example. You bring a balance of empathy and accountability - supporting your team to perform at their best while delivering meaningful results.
To thrive in this role, you'll bring:




Experience in a commercial insurance environment - ideally life insurance and/or personal injury claims management (highly desirable)
Change management experience, including leading people through change to achieve business outcomes
The ability to create a positive team culture that encourages growth and development - because we're best together
Proven success in leading teams to achieve goals and build solid, collaborative relationships
Strong communication and relationship skills, delivering with heart the ability to empathise and deliver effective customer outcomes
Excellent planning and organisational skills, with the ability to manage competing priorities and meet deadlines
Why Join Us
Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values
When you join us, you'll benefit from:
A purpose-driven organisation where your work genuinely makes a positive impact on Queenslanders' lives
A collaborative and supportive team environment that values empathy, trust and working together
Hybrid work arrangements that support flexibility and work-life balance




Personalised learning and development opportunities to support your growth and career progression
A holistic health and wellbeing program designed to support you both professionally and personally
Study assistance to support ongoing education and professional development
You can find out more about what it's like to work with us by visiting Working atWorkCoverQld.
Applications close
4pm Tuesday 18th August ****.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at ****** or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act **** (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.
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📌 Customer Manager (Queensland)
🏢 WorkCover Queensland
📍 Queensland