Level 2 Support Engineer - Melbourne's Most Decorated MSP
SIAX Computing Solutions
has been keeping Australian businesses running since ****. Based in Hallam, we're a
Microsoft Solutions Partner, ISO *****-certified, and ranked #1 MSP in Australia & New Zealand on the Channel Futures MSP 501
- a list we've made three years running. We serve clients in healthcare, not-for-profit, and professional services, and we take that responsibility seriously.
We're a tight team that punches well above our weight. If you want to work somewhere your contribution actually matters - and where you'll be surrounded by people who care about doing the job properly - read on.
The Role
We're looking for a capable and confident
Level 2 Support Engineer
to join our managed services team. You'll be resolving complex technical issues and ensuring our clients experience the seamless, responsive IT support they've come to rely on.
This is a hands-on role with variety. No two days look the same, and you'll build real depth across a broad technology stack.
You'll be based on-site at our Hallam office five days a week, working closely with the team in person.
What You'll Be Doing
Triaging and resolving support tickets across hardware, software, networking, and Microsoft 365 environments
Troubleshooting Windows Server, Active Directory, Azure AD and endpoint issues
Supporting client onboarding, device provisioning, and system configuration
Collaborating with senior engineers on infrastructure projects and client solutions
Documenting technical resolutions clearly in our PSA




Communicating professionally with clients - you're often their face of IT
Participating in after-hours support rotation as required
What We're Looking For
2-4 years of experience in a Managed Service Provider or similar IT support environment
Strong working knowledge of Microsoft 365, Azure, Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
Experience with ticketing/PSA tools - HaloPSA a bonus
Genuine problem-solving instinct - you dig in rather than pass it on
Clear, professional communication with both technical peers and non-technical clients
Relevant certifications welcomed: Microsoft (MD-102, AZ-104, MD-102, SC-300)
What SIAX Offers
Market-competitive salary package commensurate with experience
Collaborative, no-politics team culture
Exposure to a genuinely diverse client base across healthcare, manufacturing and professional services
Clear career pathway into senior engineering and specialisation
Ongoing training and certification support
Stable, established business - 40+ years in the industry and still growing
Why This Role, Why Now
We're growing - intentionally and carefully. We're not hiring to fill a seat; we're hiring because we want to extend the quality of what we deliver to more clients. If you're a Level 2 engineer who's ready to grow into something more, SIAX is a place where that can happen.
The position is full time Monday - Friday, 9am to 5:30pm.
Applicants must have a valid driver's licence and their own vehicle.
#J-*****-Ljbffr

📌 Level 2 Support Engineer — Melbourne'S Most Decorated Msp
🏢 SIAX Computing Solutions
📍 Melbourne