KEANSA SOLUTIONS PTY LTD
is part of Keansa's global Enterprise Performance Management and connected-planning business. Keansa has delivered more than 50 implementations across multiple countries, with an established presence spanning Australia, Asia-Pacific, Europe, the Middle East and the Americas. We help organisations improve planning and decision-making across Finance, Operations and Supply Chain through EPM, analytics, data integration and connected-planning solutions.
About the Role
We're looking for a System Analyst (Service Delivery Manager) to bridge business needs and technical delivery - owning requirements, solution design, and service quality end-to-end across our IT and BI landscape.
Key Responsibilities
Gather and document business requirements, translating them into functional specs, process flows, and data models
Analyse system architecture, workflows, and integrations to identify gaps and improvement opportunities
Assess impact, risk, cost, and timelines for system changes and regulatory updates
Partner with development, infrastructure, testing, and support teams to align delivery with governance standards
Lead UAT, issue resolution, and root cause analysis for incidents and problems
Drive Business Continuity Planning (BCP), including testing and TAT reporting to senior management
Manage end-to-end ICT/BI projects - planning, cost estimation, resourcing, and stakeholder communication
Act as SME and liaison between business, IT, and vendor teams




Participate in change/release governance forums to ensure controlled deployments
Deliver training, documentation, and enablement to support adoption of current systems
Required Skills & Qualifications
Bachelor's degree in IT, Computer Science, or related field
5+ years as a System Analyst, Business Analyst, or IT Service Delivery Manager
Strong grasp of system architecture, data flows, and integrations
Experience with requirements gathering, UAT, and functional documentation
ITIL-aligned service delivery knowledge - incident, problem, and change management
Strong stakeholder management and communication skills
Experience with BCP and governance/risk/compliance practices
Experience developing process models, data models, system documentation and impact assessments
Experience with system testing, UAT coordination, defect resolution and solution implementation
Understanding of ICT change management, release management, security, risk and governance practices
Experience with EPM, connected planning, business intelligence or ERP-integrated solutions is highly regarded
Hands-on track record delivering complex ICT projects for large multinational organisations is a strong plus
Preferred
ITIL v4, CBAP/CCBA, PMP/PRINCE2; familiarity with JIRA, Confluence, ServiceNow. Exposure to Anaplan, Jedox, OneStream, BOARD, Workday Adaptive Planning or Power BI is desirable but not mandatory.
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📌 Systems Analyst (Ict Service Delivery) (Melbourne)
🏢 KEANSA SOLUTIONS
📍 Melbourne